Plumbing Technician

Plumbing Service Technician Position

If you're an experienced plumbing professional looking for a company where you can continue to grow your skills, earn great money, and be part of a winning team, we're looking for you!

Apply today to join the team at Mr. Rooter Plumbing of Sonoma County – North Bay Business Journal's BEST PLACES TO WORK for 18 YEARS IN A ROW!

Plumbing is an essential service that's always in demand, even during times of economic uncertainty. As a plumbing service professional, you'll be doing work that matters while helping homeowners solve important problems.

At Mr. Rooter of Sonoma County, we're looking for someone with at least 2 years of plumbing or related service experience who is ready to bring their knowledge, skills, and professionalism to an established and growing team.

You'll have the opportunity to put your experience to work while continuing to develop your skills through ongoing coaching, training, and support. We believe in helping our technicians grow their careers, increase their earning potential, and build a future in the plumbing industry.

How to Know if You Are a Good Fit for This Plumbing Service Technician Position This job isn't for everyone. We follow proven systems and expect our technicians to take pride in their work. It can involve hard work, long days, and working indoors and outdoors in a variety of conditions. If you like what you see below, keep reading!

You enjoy interacting with people. You'll be the face of our company and communicate with homeowners daily, helping them solve plumbing and drainage problems. You'll take pride in providing excellent customer service and representing the Mr. Rooter brand.

You enjoy working independently. You'll have the opportunity to work out of your own company-provided van, manage your service calls, diagnose problems, and help homeowners determine the best solutions for their plumbing and drainage needs.

You are a problem solver. You enjoy figuring things out, diagnosing issues, and finding effective solutions. You're patient, persistent, and take the time to explain options to customers while seeing each job through to completion.

You are comfortable with tools and technology. You have experience working with a variety of hand tools and power tools. You're also comfortable using digital technology, including iPads and software applications, to document jobs and communicate with customers.

You aren't afraid to get dirty. You enjoy working with your hands and understand that plumbing can be physically demanding. You're comfortable dealing with the less glamorous aspects of the job because you know the work you do helps homeowners maintain safe and functional homes.

You take pride in your appearance and workmanship. You understand that professionalism matters. You'll wear the Mr. Rooter uniform and represent a company that takes pride in its reputation and the quality of its work.

You appreciate a great team and a great coach. At Mr. Rooter Plumbing, we believe that even experienced technicians should never stop learning. We provide ongoing coaching, training, and opportunities to develop your skills and advance your career.

Here's What You'll Be Responsible For

You'll be an important part of our team from day one. While you'll receive training on our systems and processes, we're looking for someone who already has hands-on experience and can confidently perform service work while continuing to learn and grow.

You'll provide important services for our customers' homes and families. Here's what you'll be responsible for:

Communicating with Customers – You'll meet homeowners who contact us for help with their plumbing and drainage systems. You'll listen to their concerns, explain your findings, and provide a professional customer experience.

Diagnosing Plumbing and Drainage Issues – You'll investigate problems, identify the cause, and present homeowners with options to address their plumbing and drainage needs.

Completing Whole Home Plumbing Inspections – You'll offer and conduct whole home plumbing inspections to identify existing and potential issues. Our customers appreciate proactive recommendations that can help prevent bigger problems down the road.

Providing Repair and Maintenance Services – You'll perform plumbing and drain services, including clearing clogged drains and completing other repairs within your qualifications and licensing requirements.

Following Our Mr. Rooter Plumbing Process – You'll follow our proven systems and processes, from greeting the customer to completing the job and collecting payment.

How We Measure Success at Mr. Rooter Plumbing The team is collaborative and competitive here at Mr. Rooter of Sonoma County, and we keep our eyes on the numbers to ensure everyone wins. There's even a physical scoreboard at the office so we can celebrate victories and recognize achievements.

Here are some of the things we measure:

Offering and Delivering Solutions – We educate our customers thoroughly and provide the best options to solve their current problems and prevent future issues. Then, we follow through to take care of their plumbing and drainage needs.

Quality Workmanship – We take pride in doing the job right the first time and delivering work that meets our high standards.

Operating Efficiently – We stay productive with our time and carefully manage materials to avoid waste.

High Customer Satisfaction – We collect customer feedback through surveys and Google reviews that tie back to each service call. We are proud of our high customer satisfaction scores and the reputation we've built in our community.

Job Requirements

The following are the minimum requirements to be considered for this Plumbing Service Technician position:

At least 2 years of plumbing, drain, or related service experience.

Must be able to lift at least 100 lbs., bend, stoop, and crawl into confined spaces.

Must have a valid driver's license and be insurable, as you'll be driving a company vehicle.

Ability to work independently, troubleshoot problems, and communicate professionally with customers.

A positive attitude, strong work ethic, and willingness to follow established systems and processes.

Available Work Schedules

We are currently looking to fill one of the following schedule options:

Tuesday – Saturday

Sunday – Thursday

These schedules provide consistent opportunities to serve our customers while maintaining reliable coverage throughout the week.

How We Take Care of Our Team Members

Paid Training – We provide ongoing training and coaching to help you continue developing your skills and growing your career.

Branded Company-Provided Vehicle – Once you're working independently, you'll have your own company van. Plus, you can take the vehicle home, helping eliminate commuting costs.

iPad and Software – We use state-of-the-art technology and software to make onsite customer interactions faster and easier.

Paid Time Off

Benefits

The starting pay range for this position is $22.00 to $26.00 per hour, depending on your level of experience doing similar work, PLUS a bi-weekly production bonus!

After the initial training period, you'll have the opportunity to earn generous commissions based on your overall performance, additional work performed, and job profitability.

At Mr. Rooter of Sonoma County, we value helping our team members build long-lasting careers in the plumbing industry. Whether you're looking to sharpen your existing skills, increase your income, or grow into a leadership role, we want to help you reach your goals.

If you're an experienced plumbing professional who's ready to join a talented, enthusiastic team that shows up ready to crush goals, it's time to take the next step!

APPLY TODAY!

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