VRO Delivery Lead

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our peopleKyndrylsthat means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Join the innovative team at Kyndryl as a VRO Delivery Lead and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services.

Detailed Role Description

Core Responsibilities

Value Strategy & Outcome Ownership

• Own the value case from initial deal shaping through delivery and sustainment, ensuring benefits are clearly defined, baselined, measurable, and owned by the business.
• Translate strategic objectives into quantifiable value drivers, KPIs, and financial metrics aligned to client priorities (revenue growth, cost takeout, productivity, risk reduction, experience improvement).
• Maintain continuous line?of?sight between transformation initiatives and enterprise value goals, shifting focus from output tracking to outcome realization.

VRO Setup, Governance & Orchestration

• Establish and run the Value Realization Office as the value control plane for large programs, integrating portfolio governance, benefits management, and executive decision forums.
• Design and lead cadence structures (SteerCo, value reviews, intervention forums) focused on decisions, trade?offs, and corrective actions, not status reporting.
• Partner with Strategic PMO, finance, and functional leaders to ensure accountability for benefits remains embedded in delivery and operating models.

Delivery Leadership & Intervention Management

• Act as the senior delivery integrator across multiple workstreams (technology, process, change, workforce), identifying value risks early and driving targeted interventions.
• Anticipate value leakage (scope drift, adoption gaps, KPI dilution, ownership breakdowns) and proactively course?correct through data?driven insights.
• Ensure benefits realization continues beyond go?live, with clear handover to operations and business owners.

Required profile

Youre good at what you do and possess the required experience to provide it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in your work. And finally, youre open and borderless naturally inclusive in how you work with others.

Required Experience & Profile

• 12+ years in large?scale transformation, consulting delivery, or enterprise programs with direct accountability for business outcomes .
• Proven experience leading benefits realization, value management, or outcomes?focused PMO/VRO constructs.
• Strong understanding of financial metrics, business cases, and value tracking across complex portfolios.
• Experience working with C?suite and senior executives in high?stakes transformation environments.
• Demonstrated ability to orchestrate across technology, process, change, and workforce streams.
• Exposure to data?driven or AI?enabled delivery models strongly preferred.

Role Differentiators (Why this is not a traditional PMO role)

• Owns value realization , not milestone delivery.
• Operates as a decision and intervention engine , not a reporting layer.
• Bridges strategy, execution, and adoption with a single value narrative.
• Pushes clients toward continuous value steering enabled by Agentic AI, not retrospective benefits tracking

Company description

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

What we offer

The compensation range for the position in the U.S. is $143,640 to $273,000 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):$172,440 to $327,600

California (All Other):$158,040 to $300,360

Colorado: $143,640 to $273,000

Massachusetts$143,640 to $300,360

New York City: $172,440 to $327,600

Washington: $158,040 to $300,360

Washington DC:$158,040 to $300,360

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position will be eligible for Kyndryls discretionary annual bonus program, based on performance and subject to the terms of Kyndryls applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.