General Manager

Benefits:

Free Black Card Membership

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

About the Club Manager Role: The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Full time: 40 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.

Daily responsibilities for the Club Manager also include:

Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.

Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Assistant Managers, Shift Leaders, Trainers.

Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

Staff Management

Schedule staff and ensure all shifts are covered.

Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.

Administration and processing of all weekly employee payroll.

Resolve employee issues or concerns.

Manage disciplinary/termination activities.

Involved in all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues and questions.

Ensure prompt opening/closing of gym.

Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

Ensure safety of employees, members and club property.

Determine and communicate equipment repair in a timely manner.

Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

Authorize expenditures and refunds.

Track statistics and reports (weekly, monthly, annually).

Backup support for any employee who is absent.

Sales

Establish and communicate sales objectives and goals with team.

Assist in forecasting annual sales goals.

Adapt and share best sales practices.

Evaluate team member performance, address underperforming team members create action items for clubs to reach their sales goals.

Oversee daily, short-term, and long-term sales goals across region and positively contribute to company goals.

Competencies:

Communicates Open & Effectively

Builds Strong Relationships

Nurtures Leaning & Growth

Drives Continuous Improvement

Qualifications

About Your Qualifications:

Must be 18 years of age or older.

Passion for helping others.

Commitment to excellent service

Previous management experience is required

Basic computer proficiency (Microsoft Suite)

Current CPR Certification preferred

High school diploma/GED equivalent required.

Excellent communication and interpersonal skills.

Strong leadership and organizational skills.

Confident problem-solver.

Physical Demands of the Club Manager:

Continual standing and moving throughout the club to accomplish tasks during shift.

Continual communicating in person or on the phone to exchange information during shift.

Must be able to lift up to 75 pounds.

Frequent cleaning and sanitizing of equipment and facilities.

Moving self in different positions, including bending and twisting, to accomplish tasks.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.