Community Donation Manager (Operations Manager)

Job Title Community Donation Manager (Operations Manager) Job Description The Community Donation Manager position averages 45 hours per week and is a non‑exempt role, during and after the formal training period. Benefits Geographic & job eligibility rules may apply. Comprehensive medical, dental, vision coverage at a reasonable cost. Specialized health programs to improve wellness (quit smoking, counseling, diabetes management, chronic joint pain). Sick Pay and approximately 2 weeks vacation pay. 6 paid holidays plus 1 to 2 additional floating holidays. Up to 50% off store merchandise. Use pre‑tax dollars for eligible health and day‑care expenses. Free tools and resources to manage life’s challenges (EAP). 401(k) plan with company matching. Company‑provided life insurance and supplemental plan option. Annual bonus, performance merit increases, disability insurance, parental leave. What You Can Expect The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What You’ll Be Working On Accountable for the overall management and direction of the processes associated with the day‑to‑day functions of the Community Donation Center to make Savers the donation center of choice. Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation. Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers. Manages a team of Community Donation Center Ambassadors. The Community Donation Manager is guided by the Savers Vision and Core Values. Donation Center Operations Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage and staging are always maintained. Partners with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to help facilitate a manageable supply flow at all times. Engages with customers and donors to actively promote Savers’ brand both in the store and in the community as required. Ensures donations are accurately weighed by classification and accounted for. Plans, tracks, and measures donation goals and results. Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage is aligned with expected volume and donor traffic. Utilizes, in accordance with Savers standards, branded sign packages and all other company approved materials that promote the Savers brand. Leverages Voice of the Customer Program to improve donor satisfaction. Performs the duties of the CDC Ambassador as required. Leadership and Development Leads, directs, and supervises the work of CDC Ambassadors. Plans staffing needs; recruits, selects, and trains new CDC Ambassadors. Regularly interacts, trains, coaches, and counsels the CDC Ambassadors. Provides recognition and candid feedback. Addresses complaints and solves issues. Develops a culture of genuine appreciation for donors and donations at the CDC by ensuring Ambassadors are providing fast, friendly, respectful service, consistently and positively representing the store’s nonprofit partner, and demonstrating the company’s brand and values. Identifies and develops high potential team members for supervisory and management positions through on‑the‑job, guided work. Role models and maintains a respectful, values‑driven workplace that adheres to all Savers’ Policies and Procedures. Functions as an active member of the management team. Donor Service Delivers a positive and unforgettable donor experience by training, coaching, and role‑modeling donor service expectations to CDC Ambassadors. Continuously assesses the donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work. Actively engages with the donor by seeking firsthand feedback to make improvements to all aspects of the donor experience. Responds to donor questions, requests, and complaints. Educates all team members in the store on Savers’ brand, empowering them to share stories about the business model to customers and the community. Works with store team in promoting awareness of our non‑profit partner, joint brands, and community impact. Drives company promotions and other permitted grassroots efforts inside and outside the store that create community awareness of the CDC, the company brand, and the benefits of donating to Savers. Partners with the Sourcing team to lead or assist in Fundrive events as needed. Networks within the community through grassroots efforts to share the Savers story and promote awareness. What You Have Excellent presentation skills. Mathematical skills. Ability to communicate well in both verbal and written forms. Ability to observe, assess and coach the work of others. Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form. Ability to reason, make decisions, and use independent judgment in various situations. Proficient in all Microsoft Office applications. Minimum Required Education, Training and Experience High School diploma: post‑secondary degree/diploma preferred. Experience managing people preferred. Physical Requirements Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 – 10 lbs. of force. Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team. Possess dexterity for complex hand‑eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection. Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team. Frequently required to read written & electronic documents and product labels. Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone. Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations. Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays. Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts. Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks/shelves. Possess dexterity for complex hand‑eye tasks, including keyboarding and merchandise ticketing/movement activities. Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to stack and/or stock product(s) on display racks. Travel Will periodically need to drive to meetings or other stores for business purposes. Address 2251 NW Barry Road, Kansas City, MO 64154 EEO Savers is an E‑Verify employer. #J-18808-Ljbffr Savers | Value Village