Keyholder

Company Description Aveda, founded in 1978 and headquartered in Blaine, Minnesota, creates high-performance, botanically based beauty products for professionals and consumers. The brand offers plant-powered hair care, skin care, makeup, and lifestyle products in Aveda Experience Centers, at more than 9,000 salons and spas across over 30 countries, and online at aveda.com. Aveda is committed to conducting business in an environmentally sustainable way and integrates this focus into product development and operations. Its mission is to care for the world we live in and to lead by example in environmental responsibility within the beauty industry and beyond. Role Description The Keyholder role at Aveda in Columbus, OH is a part-time, on-site position supporting daily store operations. The Keyholder opens and closes the store, follows cash-handling and security procedures, and ensures the sales floor is clean, organized, and visually aligned with brand standards. This role engages guests, provides product education, and recommends solutions that reflect Aveda’s commitment to wellness and sustainability. The Keyholder assists with retail sales goals, supports inventory management and merchandising, and helps resolve customer concerns in a professional manner. This position collaborates closely with the store management team to maintain a positive, inclusive environment and deliver consistent, high-quality customer experiences. Qualifications Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on building lasting guest relationships. Solid Retail Sales abilities, with experience meeting or exceeding sales and productivity goals in a retail or service environment. Ability to demonstrate and apply Product Knowledge to educate guests on Aveda’s botanically based products and sustainable practices. Clear and professional Communication skills, including active listening and the ability to convey product benefits and brand values. Previous keyholder or supervisory experience in retail is preferred, including comfort with opening/closing procedures and cash handling. Reliability in working a flexible part-time schedule, including evenings, weekends, and holidays as needed. Commitment to inclusivity, environmental responsibility, and alignment with Aveda’s mission and brand standards. High school diploma or equivalent; additional training or certification in beauty, cosmetology, or wellness is a plus. #J-18808-Ljbffr Aveda