Master Service Technician

Master Service TechnicianThis is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.ResponsibilitiesMaximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.Analyze customer needs, recognize business opportunities, and influence sales volume growth.Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.Complete all administrative aspects of the job on-time and error-free.Provide accurate feedback with call close information, parts usage reporting and customer meter readings.Perform other activities that support DOCUmation and our service organization.Experience & Required Skills5+ years at an Associate or Entry Level Technician position preferredTechnical knowledge/skillsAnalysis (problem identification)Attention to DetailCustomer service orientationBusiness skillsCommunications – verbal and writtenPlanning and organizing, (work management)Teamwork (cooperation)Work standards (concern for quality)Follow-upEducation & CertificationMinimum: High School Diploma or GED; AA Degree or equivalent technical trainingExperience working on Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferredXerox Production trainingA+ / N+ Certification desired6 Manufacture Training ClassesPA Rating / exceeds requirementsPhysical RequirementsAbility to lift 50 pounds and transport equipment parts and boxesSpecial RequirementsMust have a valid Driver's License and a clean driving record.