Job File Coordinator

Job Opportunity At SERVPRO® Franchise

Our growing organization is seeking a new hero! Continuous training will be provided! If you have experience working in claims, in insurance, or have previously worked in the restoration industry, please apply and tell us about your goals!

Job Description

Perform all job file coordination tasks related to customer calls, job monitoring, tracking, project manager communications, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities

• Monitor job file status and job file audit status
• Maintain familiarity with insurance carrier specifications and preferences
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Contribute to & edit preliminary estimate
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

Qualifications

• Experience in the commercial cleaning and restoration or insurance/service industry
• 2+ year(s) of administrative or office-related experience and business experience
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associates/bachelor's degree preferred
• Ability to successfully complete a background check subject to applicable law

Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. This franchise is locally owned and operated and a leading disaster restoration company in business in the New England area for over 34 years. We pride ourselves on helping people put their lives back together and helping them through their most stressful times. Working here is rewarding and offers the emotional fulfillment of a job well done every single day.