Security Operations Coordinator

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan’s customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Security Operations Coordinator Responsible for assisting with the daily operations and ensuring that the fleet is managed efficiently. This role requires a balance of logistical, administrative, and people‑management skills, along with a strong understanding of fleet maintenance, operations, and compliance. Salaried junior‑level operations team member supporting the operations managers and senior operations managers in Michigan. Valid driver’s license required and able to meet company driving requirements. The team member will have a set schedule during the weekdays and office hours, but may be on call for specific needs or emergencies. Responsibilities Win Team: Audit schedules to ensure they are updated frequently; look for open posts, terminated employees still in the schedules, and audit for accuracy; Audit who is and isn’t punching in and out, and provide training to do so correctly; Assist with end‑of‑week payroll as needed and audit payroll for accuracy regarding worked shifts and correct amount of hours worked; Regularly connect with site supervisors to update WT schedules. TeamTime: Assist new hires with TeamTime app download and training; Assist incumbent staff with adopting and using TeamTime. Vehicles & Fleet: Assist with vehicle maintenance (oil changes, headlights, fueling, etc.); Assist with vehicle deliveries and taking vehicle to/from the shop; Function as a driver safety trainer to ensure all Officers are up to date with training and driver license records. Site Specific: Cover open posts as needed; Assist with auditing sites with repeat issues from road supervisors; Take over the site supervisor role for sites that need temporary assistance while site supervisors are on vacation or due to turnover; Assist with uniform deliveries. Guard Tour System Software: Monitor guard tour system reports; Assist with guard tour system installation and setup for new job startups; Navigate, configure, and manage Guard Tour System software platforms (cloud‑based or desktop applications); Configure system settings, add or modify checkpoints, and customize patrol routes; Provide mobile device management support for guards using smartphones or tablets. Operations: Help with new account startups; Assist with high‑profile sites and extra coverage as needed. Qualifications Education and/or Experience: High School diploma or GED and 2 years of prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy‑volume call center is preferred. Computer Skills: Proficiency with Microsoft Office software; scheduling software a plus; GuardTour Systems. Language Skills: Must read, write, speak, and understand English. Bilingual considered a plus. Technological Skills: Guard Tour System software proficiency, technical troubleshooting and support, hardware knowledge. Other Qualifications: Organize and manage multiple priorities; pass pre‑employment drug screen and criminal background check; manage time effectively, establish workflow priorities, work independently with high attention to detail; cultivate and maintain strong relationships; work in a team environment; prior employment history demonstrates ability to work in a fast‑paced, high‑intensity environment while managing multiple tasks and delivering accurate results; maintain a working telephone number for contact. Physical Demands Standard office environment. Salary & Benefits Base salary starting at $52,000 plus discretionary year‑end bonus; paid vacation and personal days; medical, dental, and life/AD&D insurance; optional life and AD&D insurance; paid holidays; 401(k); skills‑enhancing training and opportunities for career growth and promotion.

EOE M/F/D/V