Director Urgent Care (Puget Sound)

Job Summary and Responsibilities

As our Director of Urgent Care you will provide strategic and operational leadership for Franciscan Medical Group Urgent Care facilities overseeing multiple clinic sites and leading site based management teams. You will ensure consistent high-quality patient care and business operations while aligning services with clinical standards regulatory requirements patient needs and organizational goals.

Every day you will lead daily operations across multiple Urgent Care locations supporting site-based leaders and clinical teams to ensure consistent high-quality patient care and service. You will oversee staffing and resource utilization patient safety quality outcomes regulatory compliance budgets productivity and patient satisfaction while identifying opportunities to improve processes strengthen operations and enhance the overall patient experience.

To be sucessful in this role you will bring strong knowledge of health care management principles Urgent Care operations and patient care delivery along with demonstrated expertise in business planning process improvement budget management and personnel leadership. You will be able to recognize opportunities across clinical outcomes cost containment patient safety patient satisfaction and regulatory compliance and translate them into effective operational strategies. Strong leadership communication analytical and relationship-building skills are essential to successfully guide multiple teams drive meaningful change and achieve both clinical and business objectives.

• Operational Leadership: Direct and evaluate operations across multiple Urgent Care sites through subordinate leaders ensuring safe efficient consistent and high-quality patient care while meeting clinical operational financial and regulatory standards.
• Strategic Planning: Lead short- and long-term planning initiatives that support growth service expansion standardization improved patient outcomes market opportunities and organizational priorities.
• Budget & Resource Management: Oversee operating and capital budgets staffing resources productivity and expenses to ensure responsible financial management and achievement of business objectives.
• Staff Leadership & Development: Lead coach and develop site-based management teams; ensure appropriate staffing training performance management and accountability to support operational and patient care goals.
• Quality & Performance Improvement: Develop and implement quality improvement strategies that enhance clinical outcomes patient safety customer satisfaction operational efficiency and cost effectiveness.
• Compliance & Standards: Ensure compliance with organizational policies professional standards accreditation requirements and applicable laws and regulations while promoting consistent practices across Urgent Care locations.
• Business & Provider Partnerships: Build strong relationships with physicians medical directors staff patients and key partners to enhance care delivery customer service program growth and overall organizational performance.
• Reporting & Analytics: Monitor and communicate key performance indicators financial results productivity quality metrics and benchmarking data to identify trends address challenges and guide operational decisions.

Job Requirements

• Bachelors degree in nursing business/healthcare administration or a related discipline
• Seven years of progressively responsible of operational/clinical work experience that would demonstrate attainment of the requisite job knowledge/abilities
• Five years of experience in management/leadership capacity.
• Work experience in an urgent care and/or consumer access setting

Preferred

• Masters degree in a related discipline

Where Youll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare dating back to 1891. Building upon a legacy of compassionate care and innovation our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today as Virginia Mason Franciscan Health we remain deeply committed to healing the whole person body mind and spirit in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services from routine wellness to complex disease management all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health you become part of a team that delivers top-quality professional healthcare in modern well-equipped facilities and contributes to a legacy of service built on collaboration and shared purpose.

Required Experience:

Director