Associate Director, NPAF Strategy & Program Data Insights

Band Level 5

Job Description Summary

#LI-Remote

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager

What if your expertise could help ensure life-changing medicines reach patients who need them most? As the Associate Director, NPAF Strategy & Program Data Insights, you will play a critical role in advancing the mission of the Novartis Patient Assistance Foundation by transforming data into meaningful action. In this highly visible position, you will partner across teams to monitor pro-gram performance, uncover insights, optimize operations, and support strategic decision-making that strengthens patient access to treatment. This is an opportunity for a collaborative, analytically driven leader to influence program sustainability, enhance the patient experience, and make a measurable impact on the lives of patients across the Novartis portfolio.

Job Description

Key Responsibilities:

• Monitor the operations dashboard, operational metrics, KPIs and other useful statistics to monitor program performance. Collaborate with the team to identify trends and oversee the improvement of operational metrics. Work with the vendor data team to develop and refine dashboards, perform ad-hoc analysis and manage data quality standards.
• Point of contact to work with vendor on ad hoc data requests required by the NPAF team
• Support monthly, year-to-date and full-year product inventory forecasting and variance analysis.
• Assist the Director in preparation of reports to manage NPAF operating budget and actuals – identify, monitor and explain variances. Assist the Director in the creation of WPDs, internal training decks and other internal corporate communications
• In collaboration with Vendor Management, create and manage POs; perform monthly accruals and invoice reconciliations.
• Lead internal data vendor dashboard(s) NPAF team review sessions – identify trends and data anomalies.
• Support operational effectiveness by creating root-cause analysis into programs and summarizing recommendations for NPAF leadership.
• Ensure strict compliance and maintain high-quality standards, escalate and recommend solutions for issues promptly and in accordance with established timelines.
• Assist in the overall program operations during periods of high-demand as needed (e.g., Re-enrollment period)
• Identify and report adverse events via the established Novartis systems as per applicable processes.

Essential Requirements:

• Education: Bachelor’s Degree required; advanced degree (e.g., MHA, MBA) or clinical degree (e.g., PharmD, RPh, PA, etc.) preferred
• 3+ years related experience in comprehensive knowledge of patient support offerings including benefits verification, patient assistance programs, and specialty pharmacy interactions.
• Ability to connect and coordinate activities across functional groups in Novartis, have strong influencing capability and be proactive in driving results.
• Strong written and oral presentation skills, including comfort delivering presentations.
• Demonstrated acumen with data analytics and comfort navigating/managing large data sets and drawing out key insights.
• Ability to multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities.
• Strong analytical acumen and ability to apply data driven insights for operational improvements
• Knowledge of HIPAA regulations, patient privacy, and other relevant regulations.

Desirable Requirements:

• 3+ years of progressive growth in customer service for patient services or patient assistance programs
• Experience working for a Patient Assistance Foundation

Novartis Compensation Summary:

The salary for this position is expected to range between $160,300 and $297,700 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to View email address on us.fitly.work call View phone number on us.fitly.work and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$160,300.00 - $297,700.00

Skills Desired

Analytical Thinking, Cross-Functional Collaboration, Employee Development, Finance, Health Economics, Health Technology Assessment (HTA), Innovation, Inspirational Leadership, People Management, Process Management, Project Management, Public Affairs, Real World Evidence (RWE), Regulatory Compliance, Risk Management, Value Propositions