Intake Specialist

Intake Specialist Department: Intake Employment Type: Full Time Location: Glendale Compensation: $20.00 - $25.00 / hour Description The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management. Key Responsibilities Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion; Performing unbiased screening on all inbound phone calls for the potential client; Assessing and determining the viability of inbound phone calls during client intake screening process; Assist in locating missing/unreachable client as assigned by Intake Manager; Performs other related duties as assigned. The company reserves the right to add or change duties at any time. Required Skills/Abilities Ability to communicate effectively with a range of individuals; Excellent interpersonal social skills at all times; Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients; Ability to work alone or as part of a team; Ability to pay very close attention to detail; Ability to manage their time and multi-task effectively; Ability to maintain composure and professionalism under pressure; and Familiarity with Microsoft Office Suite of (i.e., Outlook, Word, Excel) and other applications and or systems (i.e., Adobe, Internet) Qualifications Bachelor's degree (Preferred) Knowledge of - David is Sys.io Benefits Health insurance Vision insurance Dental insurance Paid time off #J-18808-Ljbffr