Sr. Director, Manufacturing Quality

Work Location: ​Chicago​ Due to the highly interactive and team-based nature of this role, in-person attendance is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives. This role is required to be on-site at our different facilities.Want to make an impact? The Sr. Director of Manufacturing Quality- North America is responsible for leading manufacturing quality execution across the production network to ensure the delivery of safe, compliant, defect-free products that protect and delight consumers. This role serves as the operational quality leader responsible for translating enterprise Food Safety, Quality, and Regulatory systems into practical, sustainable factory execution. This leader will play a critical role in building world-class quality systems that embeds quality by design, protects consumers, enables defect-free high-quality products, strengthens brand trust, eliminates cost of poor quality, and embeds prevention, discipline, data, and accountability across the manufacturing network. The Sr. Director of Manufacturing Quality must be visible at the factories, pragmatic, and operationally grounded, with expertise in TPM and Quality Pillar systems, manufacturing operations, process controls, sanitation, and continuous improvement. This role requires the ability to partner with Sr. Site directors on coach, challenge, and elevate teams while driving measurable improvements in quality performance, operational discipline, and site culture. This leader will partner closely with plant leadership, Sr Site Directors, to build environments centered on ownership, accountability, prevention, operational excellence, and consumer protection. The role is critical in creating manufacturing cultures that support the goal of producing products that consistently delight consumers. Travel Requirement 50-70% travel to facilities within the network (mostly in the Chicagoland area) Must have valid passport Must have a vehicle Ways you will make a difference Manufacturing Quality Leadership Lead manufacturing quality strategy and execution across all manufacturing facilities Ensure safe, compliant, defect-free products through strong operational execution and process discipline Drive standardization and sustainability of manufacturing quality programs across the network Establish clear quality expectations, accountability, and execution standards at all sites Maintain a strong factory presence and actively engage with site quality manager and site leadership to drive quality by design Translate enterprise quality strategy into practical and sustainable manufacturing execution Innovation Quality Leadership Direct end-to-end innovation quality strategy across multiple business verticals, ensuring flawless product launches through robust governance, risk mitigation, validation, and cross-functional execution from concept to commercialization. Establish and lead enterprise launch-readiness frameworks, aligning Intech, operations, supply chain, regulatory, and commercial teams to proactively identify risks, eliminate quality gaps, and deliver on-time, right-first time launches. Drive a culture of launch excellence and accountability, leveraging quality metrics, stage-gate reviews, and continuous improvement practices to achieve consistent performance. TPM & Quality Pillar Leadership Drive loss elimination, defect reduction, center lining, root cause analysis, and process capability improvements Partner with Factory Sites directors, and Continuous Improvement teams to strengthen operator ownership and autonomous quality systems Coach plant quality leadership teams on TPM behaviors, quality culture, and sustainable execution practices Ensure Quality Pillar activities are directly connected to measurable operational, quality, and consumer outcomes Drive disciplined problem-solving methodologies and sustainable corrective action execution Culture, Coaching & Leadership Development Partner closely with Sr. Site Directors and plant leadership teams to elevate site food safety culture, accountability, and execution discipline Coach and develop plant quality teams and operational leaders to strengthen technical capability, ownership, and decision-making Drive a culture focused on prevention, urgency, transparency, operational discipline, and continuous improvement Build environments where quality and food safety are fully integrated into daily operational behaviors and plant culture Challenge complacency and normalize proactive identification and correction of issues Consumer Protection & Product Excellence Support the organization’s commitment to producing products that do not harm and consistently delight consumers Drive reduction of consumer complaints, internal defects, rework, waste, and quality losses Ensure operational decisions prioritize consumer safety, product integrity, and brand protection Strengthen factory understanding of the direct connection between manufacturing execution and consumer experience Promote quality by design principles throughout manufacturing and operational processes Skills that will make you successful Data, Metrics & Performance Management Utilize data, analytics, KPIs, and trend analysis to drive decision-making and operational improvements Develop manufacturing quality scorecards and performance visibility systems Monitor leading and lagging indicators to proactively identify risks and performance gaps Ensure disciplined escalation, reporting, and accountability processes across the manufacturing network Drive data-based problem solving and continuous improvement initiatives Food Safety, Process Controls & Operational Excellence Ensure compliance with GMPs, HACCP, sanitation, environmental monitoring, allergen controls, preventive controls, and regulatory requirements Drive proactive risk identification and mitigation across manufacturing operations Ensure effective in-process monitoring, escalation, verification, and corrective action systems Strengthen process control execution discipline across the network Lead root cause analysis and CAPA effectiveness programs for manufacturing deviations and quality losses Support continuous improvement initiatives focused on reducing defects, waste, rework, and cost of poor quality Cross-Functional Partnership Partner closely with Operations, Engineering, Supply Chain, Procurement, Regulatory, InTech, Continuous Improvement, and Quality Systems teams Support commercialization, network optimization, acquisitions, and operational transformation initiatives Drive alignment between enterprise quality systems and manufacturing execution realities Collaborate with site leadership to remove barriers and accelerate sustainable operational improvements Support enterprise initiatives focused on operational excellence, productivity, compliance, and building capability Experiences that will support your success Bachelor’s degree in Food Science, Engineering, Microbiology, or related field required; advanced degree preferred 15+ years of progressive manufacturing quality leadership experience within food or consumer packaged goods manufacturing Minimum 5 years in plant quality management Strong expertise in GMPs, HACCP, sanitation, environmental monitoring, SPC, and process controls Proven leadership experience across multi-site manufacturing networks Strong operational acumen and ability to influence cross-functional teams Experience driving cultural and operational transformation initiatives Bilingual capabilities preferred (English and Spanish) What We Offer At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at The salary range for this role is $162,975 - $228,165 annually.