Remote Bilingual Call Center Representative | Spanish-English

Key Responsibilities Handle inbound and outbound calls with professionalism, empathy, and efficiency. Listen actively to understand customer needs and provide accurate solutions. Use internal systems to manage accounts, process claims, and update records. Follow scripts and procedures to ensure compliance and consistency. Escalate complex issues to supervisors when necessary. Maintain confidentiality and protect customer data. Stay current with training materials, system updates, and product knowledge. Meet performance goals including first‑call resolution and customer satisfaction. Ideal Candidate All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the following qualities: Qualifications High school diploma or GED. Fluent in English and Spanish (spoken and written). Strong typing skills (20+ WPM) and data entry experience. Excellent communication, organization, and problem‑solving abilities. Ability to work scheduled shifts, including weekends and holidays. Basic knowledge of Microsoft Office Suite and Windows applications. Reliable internet connection (20Mbps+ download speed) for remote roles. Customer‑first mindset empathetic, patient, and solution‑oriented. Ability to multitask, self‑manage, and thrive in a dynamic environment. Team‑oriented with strong interpersonal skills. Preferred 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center. All MCI Locations Must be authorized to work in the country where the job is based. Subject to the Program and Location of the Position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. What You Can Expect from MCI Paid Time Off – Earn PTO and paid holidays to take the time you need. Incentives & Rewards – Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations. Health Benefits – Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, with access to MEC medical plans after just 30 days. Retirement Savings – Secure your future with retirement savings programs, where available. Disability Insurance – Short‑term disability coverage is available to help protect you during unexpected challenges. Life Insurance – Access life insurance options to safeguard your loved ones. Supplemental Insurance – Accident and critical illness insurance. Career Growth – With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training – Learn new skills while earning a paycheck. Fun, Engaging Work Environment – Enjoy a team‑oriented culture that fosters collaboration and engagement. Casual Dress Code – Be comfortable while you work. Work Environment This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Equal Opportunity Employment At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. #J-18808-Ljbffr MCI