Account Manager

About Invoca:

Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction - driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Team:

The Account Management team drives continued value, retention, and growth within Invoca's corporate and mid-market accounts. Operating with high agency and urgency, the team partners closely with cross-functional groups-including Solution Engineers, Customer Success, and Support-to ensure customer alignment, drive platform adoption, and maximize customer lifetime value.

About the Role:

We are seeking an experienced Account Manager (Individual Contributor) to manage a portfolio of corporate and mid-market accounts. Responsible for executing retention and expansion goals across Invoca's multi-product suite, you will ensure the renewal, maturity, and growth of every customer. This is a high-intensity, customer-facing position for someone who thrives in direct relationships, owns outcomes, and is comfortable working both remotely and traveling on-site to build executive alignment.

You Will:

• Manage a portfolio of accounts across the full customer lifecycle, owning both renewal and expansion outcomes with a long-term, win/win mentality.

• Execute all business reviews, 180-day renewal milestones, and value touchpoints on schedule with polished preparation and clear follow-through.

• Develop and execute strategic account plans that drive platform adoption, uncover expansion opportunities, and proactively surface risk before it becomes churn.

• Own and report on the renewal, expansion, and retention forecast with at least one full quarter of forward visibility.

• Facilitate smooth transitions of new accounts from Account Executives into Account Management, ensuring continuity of relationships and momentum.

• Partner closely with Customer Success/Support teams on the creation and delivery of Customer Success Plans and maturity growth models.

• Demonstrate and quantify Invoca's platform value to stakeholders from marketing staff to C-suite executives, building the business case for renewal and growth.

• Demonstrate a mastery of multi-threading: penetrate accounts deeply to build a network of internal champions and executive allies.

• Build and deliver compelling presentations, proposals, and software demonstrations tailored to enterprise-level audiences.

• Travel to visit focus/grow accounts in person, building executive relationships and deepening partnerships at all levels.

• Negotiate and close renewals and expansion opportunities with speed and precision.

• Maintain Salesforce with accurate, up-to-date forecasts, activity logs, and next steps at all times.

• Stay responsive and reliable-treating internal and customer blockers as a priority and responding within the same business day.

You Have:

• 3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations.

• A track record of owning outcomes, hitting quota, and navigating complex organizations with confidence.

• Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools.

• Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.

• Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms.

• Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations.

• Willingness and ability to travel regularly to meet customers in person.

• Bonus: Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals.
  

Location: This is a remote-first role. We are currently hiring in the following locations:

United States: Greater Los Angeles Area (including Santa Barbara and San Diego) * SF Bay Area * Greater Seattle Area * Denver Metro * Austin Metro * Chicago Metro * Greater NYC Area

Canada: Toronto (AI/ML technical roles only)

Candidates must be based within a ~2-hour drive of these areas. Occasional business travel may be required.

Please note that we are unable to provide initial visa sponsorship for this position.

Salary, Benefits, & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations.

• Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.

• Paid Holidays - Invoca provides 16 U.S. paid holidays , including a winter break, giving you ample opportunity to refresh and spend time with friends and family.

• Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.

• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.

• Stock Options - All employees are invited to share in Invoca's success through stock options.

• Mental Health Program - Well-being support on a broad range of issues is available through our SpringHealth program.

• Paid Family Leave - Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.

• Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.

• InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service.

• Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.

• Position Base Range: $80,000 - $100,000 per year plus sales commission.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

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