Tech Lead

Job Title : ServiceNow Senior Technical Lead - HRSD & Moveworks
Location : Remote-USA
ServiceNow Senior Technical Lead with strong experience in HRSD (HR Service Delivery), Moveworks integration, Conversational AI, and ServiceNow platform development. Candidate must have expertise in ServiceNow HR Case Management, Employee Service Center, Lifecycle Events, API integrations, and AI-driven automation.
Core Skills:
ServiceNow HR Service Delivery, Moveworks, Conversational AI, Chatbot Integration, Employee Experience, Workflow Automation, Integration Hub, REST API, Flow Designer, Service Portal, UI Builder, JavaScript, Workday Integration, Case Management, Knowledge Management, Lifecycle Events
Must-Have Skills
ServiceNow Platform
ServiceNow HRSD (HR Case Management, Employee Service Center, Lifecycle Events)
ServiceNow Development (Business Rules, Script Includes, Client Scripts, UI Policies)
Flow Designer, Integration Hub, Service Portal, UI Builder
CMDB, Knowledge Management, Catalog Items, Workflows
ServiceNow administration and platform configuration
Moveworks / Conversational AI
Moveworks implementation and integration with ServiceNow
Conversational AI / Chatbot development
NLP (Natural Language Processing) use cases
AI-powered employee support automation
Virtual Agent / chatbot workflows
Integration Skills
REST API, SOAP API, Web Services
MID Server, Integration Hub spokes
HR system integrations (Workday, SAP HCM, SuccessFactors)
Identity integrations (Active Directory, Azure AD, Okta)
Data mapping, transformation, and API orchestration
Technical Stack
JavaScript (server-side & client-side scripting)
JSON, XML
Web services architecture
ServiceNow scripting and debugging
Performance optimization and system design
Desirable Skills
Now Assist / GenAI (ServiceNow AI capabilities)
AI/ML automation strategies
Agile / Scrum delivery
DevOps / CI-CD pipelines for ServiceNow
Security, compliance (PII, GDPR, HR data privacy)
Experience
8+ years IT experience with 6+ years ServiceNow development/implementation
HRSD implementation projects
Moveworks + ServiceNow integration experience
Enterprise-scale deployments
Stakeholder management / client-facing roles
Technical leadership
Certifications
ServiceNow CSA (Certified System Administrator)
CIS-HR (HRSD specialization)
CAD (Certified Application Developer)
Moveworks certification (if applicable)