Lead Airport Agent - Ramp

Job Title

Join Envoy Air where you will be stimulated, challenged, and have the opportunity to develop your career.

Responsibilities

Responsibilities include:

• Coordination of the overall operation within an assigned functional area
• Ensuring adequate operational coverage; responsible for scheduling and manpower utilization
• Maintaining a safe, dependable, and consistent operation
• Conducting agent observations
• Scheduling and administering local training including new hire training
• Maintaining supplies and inventory control logs
• Preparing customer correspondence, investigating discrepancies, and compiling statistical data for reports
• Completing administrative duties
• Performing station agent work within the ramp service operation, as required
• Loading and unloading baggage and cargo on and off aircraft
• Transporting items between terminals, aircraft, and the bag room using belt-loaders, tugs, carts, and other equipment
• Marshaling aircraft which requires working closely with teammates to ensure a safe path
• Cleaning and servicing cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory
• De-icing aircraft which requires using equipment to apply chemicals/compounds, if applicable
• Organizing work groups and handling multiple priorities in a fast-paced environment

Qualifications

Requirements include:

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired, and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Must be able to carry, bend, lift, and turn with bags weighing up to 75 lbs.
• Demonstrated ability to communicate verbally and in writing
• Ability to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States
• A minimum of one year of customer service experience preferred
• Previous experience in a team-lead capacity preferred
• Organization and interpersonal skills are necessary
• Above-average qualities of leadership, initiative, and judgment are essential
• Administrative background preferred
• Above average attendance preferred
• Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.