Global Process Manager - Lead & Pipeline Management (m/f/d)

Global Process Manager - Lead & Pipeline Management (m/f/d) As a Global Process Manager, you will drive the continuous development and global alignment of tesa’s Lead Management processes with a strong focus on customer‑centricity, efficiency, automation and scalability. In this role, you will ensure that lead management, CRM‑related workflows, and pipeline processes are consistently adopted, and continuously improved across regions and business units. By combining strong process ownership, stakeholder management, and data‑driven decision‑making, you will help further drive the growth impact of marketing through high‑performing processes that create measurable business impact. Key Responsibilities and Qualifications Take ownership of global Lead & Pipeline Management processes with a focus on CRM‑related workflows and continuous process maturation. Drive global maturity, scalability, automation and optimization of Lead Management processes across regions and business units. Interact frequently with regional sales and marketing teams to ensure continuous work on the lead funnel and strong sales & marketing alignment. Identify process gaps, inconsistencies, and AI improvement opportunities and lead initiatives to enhance efficiency and business impact. Act as a global change driver to ensure processes are understood, adopted, and consistently applied throughout the organization. Translate global process standards into practical guidance and support regional teams in successful implementation and adoption. Collaborate closely with Marketing, Sales, regional stakeholders, and digital/IT teams to align business requirements with system capabilities and AI automation particularly within MS Dynamics Customer Insights CRM. Define and track KPIs to measure process performance, adoption, and maturity, leveraging data and user feedback to drive continuous improvement. Contribute to the development of a clear process roadmap, enabling the transition towards best‑in‑class global process execution. Several years of experience in B2B Lead & Pipeline Management processes within an international business environment. Strong expertise in MS Dynamics Customer Insights CRM and related Marketing & Sales process landscapes. Proven experience working in international and matrix organizations with multiple stakeholders and cross‑functional collaboration. Strong process‑oriented mindset with the ability to think end‑to‑end and continuously improve complex workflows. Demonstrated ability to drive change, align stakeholders, and ensure process adoption across regions and functions. Excellent communication and facilitation skills, with the ability to engage both business and technical stakeholders effectively. Structured and analytical way of thinking combined with a pragmatic, hands‑on approach and a strong focus on business value creation. Fluent in business English with a high level of ownership, drive, and the ability to challenge the status quo constructively based on data and KPIs. #J-18808-Ljbffr