PBX/IVR Developer
Software Technology Inc
Customer Service Feature Team Role
Will be a part of the Customer Service Feature Team supporting Call Center applications.
Requirements:
- Minimum of 7 year’s experience in the items listed below:
- Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
- Ability to design, develop and support advanced IVR applications, knowledge of PBX architecture, telecommunication network services, and contact center systems
- Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems
- Strong understanding of contact center operation, including key workforce management needs; as well as experience with management and development of speech recognition systems and grammars.
- The priority would be working with web services and integrating them with IVR applications.
Required Skills: Need: - Genesys will be fading out and they will be building out a new telephony/IVR solutions o Have not selected new platform but will roadmap to 2024 lift and switch - Someone who can expand outside of the Genesys platform and be a Sr.
Vacancy posted 3 days ago
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