Automotive Front Counter Assistant

Assistant! Are you the kind of person who loves making someone's day? Do you thrive in a fast-paced environment where no two days are the same? At Walker Automotive, we are on a mission to completely redefine the auto repair experience. We don't just fix cars; we are dedicated to delivering the 'WOW factor' to every single customer. That means going above and beyond, anticipating needs, and making every interaction stress‑free and positive. We are looking for a highly organized, energetic Front Counter Assistant to be the heartbeat of our front office and the ultimate team player for our shop! What You’ll Be Doing: As our Front Counter Assistant, you will be the crucial link between our customers, our Service Advisors, and our technicians. Your day-to-day will include: Being the Ultimate Host: Keep our front office sparkling clean, welcoming, and ensure our customer waiting area is always fully stocked with awesome snacks and drinks! Delivering 5-Star Service: Help our primary Service Advisor by answering phones, scheduling appointments, replying to texts/emails, and following up with customers to ensure their experience was flawless. Mastering 'The Walker Automotive Way': You'll track repair orders, keep detailed notes, and proactively update the team on where vehicles are in the process. Being a Parts Pro: Order, check-in, and stage parts in designated bins so our technicians never miss a beat. You'll handle everything from receiving shipments and managing cores to pulling daily fluids. Keeping the Shop Moving: Jump in wherever needed to keep the energy high and the shop flowing! This might mean running a customer home in the shuttle, dispatching a ticket, or hunting down a hard-to-find part. What You Bring to the Table: Experience: At least 1 year of experience in sales, customer service, automotive parts, or a related field where you proved your ability to connect with people. Master Multi-Tasker: Incredible organizational skills to handle the hustle and bustle of a busy, distraction-filled shop without breaking a sweat. Stellar Communicator: You speak and write fluently, have a great phone voice, and know how to negotiate with vendors. Tech-Savvy: Comfortable on a Windows PC, typing 30+ WPM, and using email/office software. (Bonus points if you know your way around Tekmetric!) On the Move: Must be able to physically get in and out of various vehicles, lift parts, and possess a valid driver's license to drive our shuttle with passengers. Why Walker Automotive? Because we value our team as much as our customers! We offer a full-time schedule, a supportive management team, and a fun, fast-paced environment where your hard work directly impacts the success of the business. Ready to help us create some 'WOW' moments? Don't wait—hit apply now and start your journey with Walker Automotive! #J-18808-Ljbffr