Americas Head of Customer Service & Operations
GBG Plc
GBG Plc is seeking a Senior Manager for Customer Service & Operations to lead support teams across the Americas region. The role is crucial for ensuring customer satisfaction through effective operational performance. You will manage relationships with stakeholders, drive service quality, and lead operational improvements. The ideal candidate has experience in a technology or SaaS environment, with strong leadership and communication skills. This position offers an opportunity to contribute to a diverse and inclusive workplace. #J-18808-Ljbffr GBG Plc
- ...DescriptionYour RoleThe Head of Client Reporting - Americas is a senior leadership role... ...of client engagement, operational excellence, and leadership... ...regulatory reporting, and customized client reporting solutions... ...reporting products and services. Partner closely with Distribution...SuggestedFull timeWork at officeFlexible hours
- Invesco Ltd. is seeking a Head of Client Reporting, Americas to lead client and product reporting across the region. You will drive reporting... ...partnering with Distribution, Product, Technology, Operations, and Client Service teams. You will manage a high-performing,...Suggested
$90k - $120k
...oversight across one Payment Services partner, ensuring consistency, accountability, and operational excellence across the full body... ...simultaneously, both large-scale custom experiences and smaller-scale... ...Connecticut, United States of America; Charlotte, North Carolina,...SuggestedFull timeWork at officeLocal areaFlexible hoursWeekend work3 days per week$90k - $100k
...development, and construction services in institutional-quality... ...Carolina, Greystar manages and operates over $350 billion of real estate... ...offices throughout North America, Europe, South America, and the... .... Monitor client service and customer satisfaction by gathering client...SuggestedFull timeWork at officeLocal area$170k - $215k
...a better world by combining world class services, advisory and technology for our clients... ...portfolio, ensuring that transformation and operational excellence happen through disciplined... ...and maintain relationships within Americas' Leadership across all business lines, proactively...SuggestedFull timeTemporary workLocal areaRemote work- Shufti is seeking a Customer Success Manager for the Americas to own health, retention, and growth of our customer base across North America and LATAM. The role is hands-on and commercial, focusing on renewals, expansions, onboarding, and advocacy. You will partner with...
- ...solutions, trusted by large Telco Service Providers and Enterprises.... ...successful in North America and is looking for an experienced... ...marketing solutions to their customers). We are looking for a salesperson... ..., regulatory needs, and operational constraints Support technical...
$135.12k - $168.9k
...Building Intelligence. We design, build, operate, and maintain cyber-physical solutions... ...EngineeringApplicants selected must be willing to travel to customer sites. Travel up to 100% may be required... ...or equivalent Design Build Institute of America (DBIA) Abilities Exposure to computer...For contractors- ...strategy, sales, and execution for the North America market. You will sell large consulting... ...help clients grow profitability and customer engagement. The role requires strong relationship... ..., data analysis, and the ability to operate across Visa's global resources while...
$130.6k - $221.6k
...clients, including both financial services and merchants. Drawing on our... ...brand management, marketing, operational and macroeconomics, Visa... ...profitability, strategic growth, customer experience, digital payments... ...Visa's clients in the North America region. The potential...Work at officeLocal area$110k - $135k
...Newsweek Recognizes Sedgwick as America’s Greatest Workplaces... ...Best Workplaces in Financial Services & Insurance Director Client Services... ...brands? Deliver innovative customer-facing solutions to clients who... ..., program performance, operational issue resolution, and strategic...Local areaFlexible hours- ...oversee the client and product reporting function across the Americas. You will drive reporting strategy, automation, and... ...You will partner with Distribution, Product, Technology, Operations, and Client Service teams to build scalable reporting capabilities that meet...
$114.4k - $215.3k
...Marketing team, part of the overall North America Marketing organization, is transforming... ...to deliver thought leadership advisory services and/or execute marketing programs to help... ...in person and by telephone, frequently operate standard office equipment, such as telephones...Work experience placementWork at officeLocal areaFlexible hours- ...platform prospects as well as our existing customer base. The target market segments are CPG... ...sales, pre-sales, alliances, and sales operations in a manner that creates the best... ...business acumen and high EQ to lead SaaS and Services contract negotiations with C-levels, technical...Contract workImmediate startWork from homeHome office
- ...under $75,000.If you are a self-starter eager to master outbound engagement, continuously invest in your own technical growth, and operate in a high-velocity environment backed by a profitable, category-defining market leader, this is your opportunity to step up and build...Full timeRemote workFlexible hoursShift work
- ...deliver MarTech and Data solutions and services for one or more of our Healthcare enterprise... ...a plan to achieve project goals tied to customer business outcomes.Actively work to... ...and negotiation.High acumen of service operations, contracting, and financials.Why you might...Contract workTemporary workFreelanceLocal areaFlexible hours
- Atlanta, GABusiness Operations - Growth /Full Time /HybridWork with a Top 20 CPA and advisory... ...new inside a dynamic professional-services firm, this role is for you. Responsibilities... ...CX Discipline Deep grounding in client/customer experience as a discipline — VoC program...Full timeWork at officeLocal areaRemote workFlexible hours
- OverviewJob PurposeDirector, Elevated Client Services is a strategic leadership role responsible for overseeing client-facing operations, ensuring client satisfaction, and driving the execution of client strategies. This role serves as a key point of escalation and leads...
- Invesco is seeking a senior leader to head the client and product reporting function across the Americas, ensuring accurate, timely, and client-focused reporting... ...with Distribution, Product, Technology, Operations, and Client Service teams to develop scalable reporting...
- ...benchmarks, and proof points from existing clients to surface expansion opportunities and position incremental value credibly with customer facing teams.Shapes cross-sell strategy by identifying where client results signal unmet needs and mapping those insights to...Full timeLive outLocal areaFlexible hours
$93k - $171.3k
...matters. The role also drives negotiation, portfolio oversight, and operational coordination across internal stakeholders. Recruiting for this... ...contract vehicles across Deloitte’s Government and Public Services practice. This role will work directly with Contracts...Contract work- Digitas North America in Atlanta is looking for an Associate Director, Data Science. In this pivotal role, you will lead data science projects, support clients with actionable insights, and mentor junior team members. We seek someone with 7-9 years of experience in data...
$62.6k - $132.4k
...Orlando, FL Kansas City, MO Nashville, TN Supervisor, Customer Service - Global Shared Support Services As a Supervisor,... ...driving organizational initiatives, and leading teams to achieve operational and functional objectives within a fast-paced support environment...Temporary workWork experience placementWork at officeFlexible hours- ...are met. Communicate with your team, peers, leadership and the operations team to ensure client expectations are consistently met.... ...employees are aware of and comply with company, government and customer regulations, policies, work procedures, instructions and deadlines...Work at officeLocal areaRemote work
- ...: $46,441 - $74,769 FLSA: Nonexempt Department - Utility Customer Operations The purpose of this classification is to supervise the... ...-to-day operations and staff involved in providing customer service to County water utility customers. Essential Functions:...
- ...Sidel is looking for a Customer Care Manager that manage customer requests for emergencies, trouble shooting and technical assistance... ...ensure general support requests from customers are answered. Issue Service Request for intervention and ensure follow up with Planning...Work experience placement
$140k - $180k
...management to align project goals and execution strategies- Build and develop strong teams while delivering quality output, meeting customer expectations, managing scope, and staying on schedule and within budget- Drive division profitability through effective project...Daily paidFor contractorsLocal areaWork from home$190k - $300k
...functional teams to deliver measurable outcomes. The Cyber & Risk CRE operates at the intersection of solution strategy, pursuit leadership,... ...plans (not just scopes and hours) Position GT's full-service Advisory approach — uniting data-driven insights, technology modernization...InternshipSeasonal workWork at officeLocal areaFlexible hours3 days per week$180k - $220k
...automation, and specialized talent to improve speed, efficiency, and measurable ROI across shared services, finance, IT, HR, customer service, and industry-specific operations. Operating at the intersection of solution strategy, pursuit leadership, and executive...Work at office$150k - $175k
...The Senior Pitch and Proposal Manager is a strategic advisor and operator within the Client Development team, responsible for leading... ...development role in a large, multi-office law firm or other professional services firm is required.Skills:Exceptional writer and communicator who...Full timeWork at office3 days per week
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