Guest Attendant

Guest Attendant at WoodSpring Suites in Roanoke, VA Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals. Benefits: Hourly Rate: Dependent on experience, $15.00 - $17.00. DailyPay Access: Flexible pay options to access your earnings when you need them. Benefits: Offering medical, dental, and vision benefits in addition to the company's paid time off benefit for full-time employees. Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns. Career Growth: Opportunities for advancement within the company for dedicated employees. Primary Duties: Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports. Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges). Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area. Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy. Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met. Other Duties as Assigned. Preferred Qualifications: Minimum of one year in customer service; hotel operations experience preferred. Proficient computer skills. Excellent communication skills. Strong organizational, time management, and problem-solving skills. Proactive in solving problems. Physical Requirements: Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time. Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.