Floating Community Manager DC, Maryland, Virginia

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over one million units/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

This role manages the day-to-day operations of an assigned property including managing the team members daily activities and resources of the property to achieve established budgeted financial and operational goals and ensures that the operation of the property complies with Company policies and procedures Fair Housing Americans with Disabilities Act Fair Credit Reporting Act and other laws and regulations governing multi-family housing operations.

JOB DESCRIPTION

Assists in the due diligence and takeover process by completing file audits and unit inspections as well as conducting interviews and facilitating onboarding processes.
Acts as a performance improvement resource to onsite team members by following up to provide individual coaching and one-on-one training conducting remedial and refresher training and suggesting education and training alternatives and options based on specific situations.
Provides input into the development of budget(s) for assigned communities by analyzing and evaluating financial statements reviewing current and projected marketing information and accessing operational reports that establish historic and predict performance patterns.
Meets targeted revenues of assigned communities by ensuring rent and fees are collected and posted in a timely manner making financial bank deposits and preparing and reviewing monthly financial status reports.
Approves invoices from vendors contractors and service providers for payment by reconciling work performed or products purchased ensuring validity of certificates of insurance coding charges to appropriate Chart of Account codes and managing communication between the vendor/contractor accounting and the client/owner as needed.
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Oversees the lease enforcement process by approving prospective resident applications discounts and renewal leases conducts periodic apartment inspections follows proper notice requirements evicts residents and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
Gathers analyzes and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the propertys occupancy and revenue goals.

Promotes resident satisfaction and retention by responding to complaints questions and requests in a timely manner and taking appropriate action to resolve and address service issues. Ensures the propertys maintenance team members comply with the Companys standards with respect to responding and completing resident service requests.
Assists with establishing and implementing social media accounts email templates craigslist/free online advertising templates websites and search optimization and other online tools.
Monitors online rating and reputation management sites and assists on-site teams with response recommendations.
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property grounds buildings and amenities meet established standards for safety cleanliness and general appearance and appeal.
Supervises property team members by interviewing hiring orienting and training employees and manages their performance in accordance with Company policies values and business practices.
Assists in managing the client/owner relationship by meeting with the owners conducting property tours providing updates and information about the propertys performance and responding to owner requests as needed.
Completes various accounting financial administrative and other reports and performs other duties as assigned or as necessary.

For California Only: Community Managers working in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete compliant and consistently organized.

BASIC KNOWLEDGE & QUALIFICATIONS:

Bachelors degree from an accredited college or university preferred in Business Management Real Estate or related field.
4-6 years minimum of relevant experience that demonstrates the application of property management sales marketing and customer service background sufficient to manage the day-to-day operation of an apartment community resolve customer complaints and issues complete financial records documents and reports increase sales revenues and coordinate the work of a team
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication conflict resolution and customer service skills.
Detail-oriented and self-motivated with the ability to work independently as a leader and as a collaborative member of a team.

SPECIALIZED SKILLS:

Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.

Incumbents must have valid drivers license to drive a golf cart on property and must ensure all other on-site staff that has access to drive the golf cart also has a valid drivers license.

Proficiency in Internet word processing spreadsheet and database management programs in order to complete required reports and employment documents.

Strong proficiency in using property management software (preferably Entrata Yardi and/or OneSite).

Management and supervisory skills sufficient to hire lead direct evaluate and manage subordinate and team members including maintenance specialists.

TRAVEL / PHYSICAL DEMANDS:

Team members work in an office environment but also may have frequent exposure to outside elements where temperature weather odors and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Incumbents must be able to physically access all exterior and interior parts of the community and amenities.
Incumbents must be able to push pull lift carry or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
Routine local travel may be required to make bank deposits attend training classes and outreach events or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

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The hourly range for the position is $38.00 - $43.00

Additional Compensation :

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions :Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.

• Onsite Property Positions :Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to

Required Experience:

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