Customer Support Technician
Virtual Vocations Inc
Providing efficient and friendly customer service, the full-time Associate Customer Support Technician will assist customers with inquiries regarding software and hardware issues through phone, email, and chat in a remote setting. Key responsibilities Respond to customer inquiries about software applications via phone, email, and chat Triage and troubleshoot customer problems to understand and document issues Communicate and escalate unresolved issues to the appropriate support level Required qualifications 1+ years of customer service experience Experience working with technology and Microsoft applications Strong written and verbal communication skills Ability to provide professional and courteous customer service Familiarity with case management tools (e.g., Salesforce, Freshdesk, Jira) is a plus Virtual Vocations Inc
Vacancy posted 3 days ago
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