Care Coordinator

Position Summary

The Care Coordinator helps ensure that individuals and families within the church receive thoughtful, compassionate, and appropriate care. This role manages incoming care requests, recruits and equips a team of volunteers, and connects people with volunteers who can provide prayer, encouragement, practical assistance, and ongoing support.

The Care Coordinator works closely with pastors, staff, volunteers, and community resources while maintaining confidentiality, healthy boundaries, and consistent follow-up.

Duties & Responsibilities

• Recruit, onboard, and train volunteers who demonstrate compassion, spiritual maturity, discretion, and a desire to care for others.
• Receive, review, and respond to care requests, connecting individuals with trained Care Team volunteers or, when needed, pastoral care, professional counseling, or referral to a community resource.
• Provide ongoing encouragement, coaching, resources, and support to volunteers.

• Develop and maintain relationships with trusted counselors, service providers, nonprofit organizations, and community resources.
• Help cultivate a church culture in which people feel known, supported, and encouraged to care for one another.

Qualifications

• Mature believer in Jesus Christ, who is a growing disciple and adheres to the Bible and the Journey Church doctrinal positions.
• A verifiable commitment to personal spiritual growth in their own faith in Christ.
• An example in faith and conduct in relationships with the staff, congregation, and community.
• Commitment and ability to communicate the purpose, vision, and core values of Journey Church.
• Biblically qualified to serve as a leader in accordance with 1 Timothy 3:1-7, Titus 1:5-9, Peter 5:1-9.
• Commitment to life-long learning through ongoing leadership and ministry development
• Self-starter who is trustworthy of a leadership position at Journey Church
• Demonstrated compassion and sensitivity toward people experiencing hardship, grief, illness, crisis, or other significant needs.
• Strong relational, organizational, and administrative skills.
• Ability to recruit, train, encourage, and support volunteers.
• Sound judgment and the ability to handle sensitive situations with wisdom and discretion.
• Ability to maintain confidentiality and healthy emotional and relational boundaries.
• Ability to collaborate effectively with pastors, staff, volunteers, and community organizations.

Working conditions

• Part-time position
• Work primarily conducted in an office or church environment
• May require occasional evening or weekend availability to support events