WIC Customer Service Specialist

Community Action Program Of Lancaster County

JOB SUMMARY
Position Title: Customer Service Specialist
Program: WIC/Health and Nutrition
Classification: Non-Exempt/Full Time
Travel: Must be willing to work from all WIC locations within Lancaster County
DUTIES AND RESPONSIBITIES
Call Center:

Answer incoming calls using multi-line phone system and respond to all voicemail messages
Schedule participant appointments for all clinics
Process online applications and referrals from community partners
Provide referrals to community resources
Reception Area:

Greet clients arriving for appointments and completing the check-in process
Issue electronic benefits to participants
Maintain proficiency in breastfeeding curriculum and promote a breastfeeding-friendly environment in all clinics
Income Eligibility:

Check for adjunct eligibility in statewide database
Verify household income and determine eligibility
Lab:

Perform anthropometric and hematological measurements by standard procedure
Observe universal precautions and comply with all OSHA standards
Other Duties as assigned including flexible clinic assignments.
EDUCATION/EXPERIENCE REQUIREMENTS

High school diploma or GED required
WIC experience preferred
Bilingual English/Spanish preferred
Competent word processing and computer skills
Desire to participate in and promote a trauma-informed empowering culture that celebrates diversity.
**Please see attached for full job description**
We value our team by uniting our employees with the mission. We offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:
Sign-on Bonus, only available to external candidates
Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program

Generous number of PTO Days banked annually

Paid Parental Leave

Tuition Reimbursement

Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

The work schedule for this role is as follows:
Monday-Thursday 8:00am - 4:30pm & Friday 8:00am - 1:30pm
1st and 3rd Thursday of the month 10:30am - 7:00pm
This role is scheduled to work 37.5 hours per week

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Vacancy posted more than 2 months ago

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