Assistant Food & Beverage Manager

The Cascades of Groveland 100 Falling Acorn Groveland, FL 34736, USA Responsible for the daily operation of Food & Beverage outlets, specifically restaurants, lounges, and the food & beverage service at the pools. The assistant manager works closely with the service team to ensure resident, member, guest, and employee satisfaction with the daily operation, communicating challenges and possible solutions to the F&B Manager. The assistant manager is responsible for managing food & beverage product inventories and working with the F&B Manager and/or Director to assist with ordering. The assistant manager takes an active role in ensuring that every Front of House staff member is trained properly per our food, beverage & service KWPMC standards. Responsibilities Ensuring excellent levels of internal and external customer service. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO (First in, First out), and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well‑being of guests. Complete work orders for maintenance repairs. Assist F&B management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Ensure F&B payroll for Front of House team is complete and accurate, meeting regular payroll deadlines. Print, document, and file all financial reports at the close of the day. Maintain the POS system by inputting any menu or price changes, removing outdated and old menu items. Assist F&B Manager with updating menus, specials and other F&B collateral and event advertising. Work closely with F&B Manager, Chef and Property Management for Special & Holiday Events. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Be a role model for Hospitality: welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost‑savings. Supervisory responsibility: you will be managing all Front of House F&B employees. Work environment is in a food and beverage operation and can be loud and busy. The position may involve outdoor locations. The position may require you to be on shift for extended periods of time outside in temperatures above 90°F. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This is a full‑time exempt‑level position. Days and hours of work will be a minimum of 40 hours a week. The schedule may change to accommodate the business needs of the property. Position may require some light travel for meetings in the area. Preferred Education Culinary school diploma or degree in food service management or related field. Experience Experience in hospitality industry, such as hotels and resorts. Proven food and beverage management experience. Skills Working knowledge of various computer software programs (MS Office, restaurant management software, POS). Ability to spot and resolve problems efficiently. Mastery in delegating multiple tasks. Communication and leadership skills. Up to date with food and beverages trends and best practices. Ability to manage personnel and meet financial targets. Guest‑oriented and service‑minded. Prior experience in a related position. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr KW Property Management