Customer Service Representative

Customer Service Representative

Landover Office - Hyattesville, MD 20785

Overview

Salary Range $18.00 - $19.00 Hourly

Description

At Lyon Bakery, we don't just bake breadwe deliver the foundation for some of DC's most memorable meals. We're seeking a customer-focused, detail-driven, and team-oriented Customer Service Representative who's ready to roll up their sleeves and butter up clients with top-notch service. If you're energized by solving problems, supporting chefs and food professionals, and being part of a collaborative team, this role is your jam (and maybe your baguette too).

This person who will help shape our daily customer experience will

Deliver Outstanding Customer Support

• Communicate professionally with clients via phone, voicemail, and email
• Listen attentively and provide thoughtful solutions to customer concerns
• Respond to emails with clarity, empathy, and consistency
• Resolve support tickets using our ticketing system (Zendesk)
• Log and manage quality assurance complaints and credit requests

Ensure Accurate Order Processing

• Accurately process customer orders, applying correct discounts, pricing, payment terms, and shipping details
• Coordinate delivery logistics with the transportation team and provide ETAs to clients
• Prepare customers' orders when needed, follow applicable food safety protocols and standards
• Look up and verify customer orders and invoices

Support Operational Excellence

• Generate and print end-of-day reports
• Collaborate with team members to balance workloads and meet departmental goals
• Assist with rotating weekend shifts and holiday coverage
• Maintain a punctual and flexible work schedule
• Perform additional duties as assigned by management

Why You'll Loaf Working Here

At Lyon Bakery, you'll be part of a team that values quality, collaboration, and continuous improvement. We're not just baking breadwe're building relationships and supporting the culinary community.

Qualifications

What You Bring to the Table

• A warm, professional communication style that's always customer-ready
• Skilled in calmly navigating difficult conversations and helping customers feel heard and supported
• Strong customer service and communication skills
• Ability to empathize with customer concerns and respond professionally
• Bilingual (Spanish/English) preferred
• Call center experience and familiarity with SAP ERP and Zendesk are a plus
• Proficiency in office suites (Outlook, and Excel)
• Ability to lift up to 25 pounds
• High School Diploma or GED required
• Comfortable working in a fast-paced, team-driven environment
• Willingness to work weekends and holidays - we're always baking something good!