Operations Analyst - HR: Employment (NYCT)

Operations Analyst – HR: Employment (NYCT)

SALARY RANGE: $45,125 (TCU)

DEPT/DIV: HR Center of Excellence SUPERVISOR: Manager, HR Operations LOCATION: 149 Pierrepont St, Brooklyn, NY 11201 HOURS OF WORK: ***This is a resume-based position represented by the Transportation Communication s Union (TCU)*** Position Objective The purpose of this position is to administer and support activities and process transactions for the Human Resources Employment area. Responsibilities Gather, validate, and maintain data and other transaction inputs Gather forms and track status Enter transactions in PeopleSoft and the service request management tool Retrieve, index, and review scanned documents and forms Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries Integrate across COE teams to document, research, and resolve basic issues and errors as assigned. Understand when to resolve or elevate to a supervisor Perform/support cyclical processing and period-end activities Complete assignments as delegated by the supervisor Comply with MTA and COE policies, practices, and procedures Develop and update operating procedures and training materials as needed Understand the MTA and COE vision, including how individual responsibilities fit into the long‑term strategies Track and report the status of work Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge Support other team members as appropriate Ensure that all assignments are completed with the highest quality and within agreed‑upon Service Level Agreement guidelines and Key Performance Indicator targets Support additional Employment functions as needed, i.e., civil and non‑civil service processing, UCM, Siebel, etc. Adhere to the team budget Identify and implement continuous improvement initiatives as assigned Participate in user groups as necessary Identify and document input to the knowledge management tool Skills and Abilities Required Possess specific work experience for HR Employment Working knowledge and use of PeopleSoft or related database software Ability to work in a team environment Ability to process requests consistently with general supervision Ability to assess problems and promptly resolve or identify an appropriate team to resolve Strong oral and written communication skills Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization Strong time management skills and the ability to manage individual assignments Strong attention to detail Ability to handle sensitive situations and maintain a high degree of confidentiality Preferred Understanding of MTA HR policies and procedures Familiarity with performance metrics and the ability to meet identified targets Working knowledge of service request management tools Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web‑based applications Education and Experience Required High School Diploma or GED Minimum three (3) years of experience in HR, Employment data processing, or other related area Preferred Bachelor's degree or Associate's degree with relevant experience in Business or related field Shared Services experience Other Information May need to work outside of normal work hours (i.e., evenings and weekends) Travel may be required to other MTA locations or other external sites. According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. #J-18808-Ljbffr Metropolitan Transportation Authority