Warehouse Operations Supervisor

Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports properties.

At Fanatics we bring our BOLD Leadership Principles to life every day - building championship teams obsessing over fans acting with entrepreneurial speed and delivering with a determined and relentless mindset.

Operations Supervisor Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports Fanatics we bring our BOLD Leadership Principles to life every daybuilding championship teams obsessing over fans acting with limitless entrepreneurial spirit and delivering with a determined and relentless we continue to scale our global platform the Operations Supervisor will play a critical role in driving operational excellence and team performance across fulfillment center operations. ROLE OVERVIEW The Fulfillment Center Supervisor leads all shift-level shipping receiving and order processing operations overseeing a team of up to 200 employees while maintaining the highest standards for productivity accuracy and safety. This role is responsible for developing frontline talent and Team Leads driving continuous process improvements and ensuring customer needs are met through disciplined floor-level leadership. The Fulfillment Center Supervisor delivers business and fan impact through BOLD leadership and execution excellence leveraging data automation and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Partner with Operations and Senior Management to develop and implement policies procedures and process improvements that drive departmental efficiency across the fulfillment center. Collaborate with HR workforce planning and peer supervisors to ensure staffing levels align with forecasted volumes and operational demands. Present operational updates performance results and key initiatives across a variety of environments including business meetings stand-up formations and town hall meetings. People Leadership: Directly supervise up to 200 fulfillment center employees carrying out all supervisory responsibilities in accordance with company policies and applicable laws including interviewing hiring onboarding performance management and disciplinary action. Develop Team Leads and frontline employees by identifying individual strengths and growth opportunities building next-level leadership capability within the team. Train motivate coach and reward employees to drive engagement and achieve optimal performance results. Fan & Customer Impact (Obsessed with Fans) Lead with a customer-first mindset ensuring that all shift-level operations are oriented toward meeting and exceeding customer expectations for accuracy and on-time fulfillment. Maintain department standards for productivity reliability and accuracy to ensure fans receive their orders as promised. Review prioritize and organize all operational activities during the shift to minimize disruption and protect the fan experience. Ensure time card approvals vacation management and daily and weekly overtime decisions are handled promptly to keep the floor fully staffed and customer commitments protected. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) Develop and implement on-going process improvements to drive departmental efficiency drawing on Lean Six Sigma or other continuous improvement methodologies where applicable. Analyze large amounts of operational data to identify trends develop courses of action and execute solutions that improve throughput quality and cost performance. Maintain a working knowledge of all operating systems pertaining to the work area proactively identifying opportunities to leverage technology for better outcomes. Assist Operations and Senior Management with the development and rollout of new policies and procedures that position the fulfillment center for scalable growth. Ownership & Execution (Determined & Relentless Mindset) Maintain high visibility and access to employees on the fulfillment center floor throughout the entire shift modeling accountability and a hands-on leadership approach. Maintain safety programs and all required safety training for the team ensuring full compliance with safety guidelines at all times. Perform all required administrative tasks including the preparation of reports and correspondence that support shift and departmental operations. Influence peers and leaders across the organization to drive the right operational outcomes demonstrating strong and proven cross-functional influencing skills. AI & DIGITAL CAPABILITY We are building a future-ready organization. This role is expected to: Apply AI and technology to improve efficiency quality and outcomes Use data and digital tools to inform decisions and enhance performance Demonstrate curiosity and adaptability in adopting new technologies and ways of working Contribute to a culture of innovation and continuous improvement CAPABILITIES & EXPERIENCE YOU BRING Required Qualifications: 5 years of experience in a leadership role within a fulfillment distribution manufacturing or similar high-volume operational environment. Demonstrated ability to directly supervise large hourly populations of 25 or more employees with experience managing teams of up to 200. Experience analyzing large amounts of operational data to develop and execute a course of action that improves productivity quality and reliability. Proven experience managing full supervisory responsibilities including interviewing hiring performance appraisal coaching discipline and conflict resolution. Experience using warehouse management or other warehouse-based software systems. Strong written and verbal communication skills with the ability to present content effectively across business meetings stand-up formations and town hall settings. Ability to influence peers and leaders across the organization to drive the right outcomes with strong and proven influencing skills. Preferred Qualifications: Experience with Lean Six Sigma or other process improvement methodologies. Education: Bachelors Degree and/or equivalent experience (5 years in a leadership role). WORK LOCATION Select the option below that matches this role delete the other two and fill in every highlighted field before -site: Your work location will be onsite in Waxahachie TX .

At Fanatics we operate with a BOLD mindsetWe Build Championship Teams were Obsessed with Fans we embrace a Limitless Entrepreneurial Spirit and we approach every challenge with a Determined & Relentless Mindset. If youre ready to contribute to a dynamic fast-paced environment that thrives on collaboration and growth we want you to be part of our team.

At Fanatics we operate with a BOLD mindset - We Build Championship Teams were Obsessed with Fans we embrace a Limitless Entrepreneurial Spirit and we approach every challenge with a Determined and Relentless Mindset. If youre ready to contribute to a dynamic fast-paced environment that thrives on collaboration and growth we want you to be part of our team.

ABOUT THE TEAM
Fanatics Commerce is a leading designer manufacturer and seller of licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues teams colleges and associations globally as well as its flagship site .

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Required Experience:

Manager