Financial Counselor

Job Description

Your experience matters. Copper Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Financial Counselor joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute: A Financial Counselor who excels in this role:

• Maintains and processes assigned patient accounts; counsels patients on admission, discharge, and payment options while handling confidential information.
• Counsels patients or responsible parties to establish appropriate payment arrangements.
• Contacts patients prior to admission to obtain missing information, including required signatures for financial responsibility.
• Estimates and communicates the patient's financial responsibility prior to services.
• Establishes payment arrangements for patients unable to pay estimated balances at discharge; escalates prior payment issues to management.
• Ensures completeness of pre-admission and admission documentation; follows up to secure missing information before admission.
• Identifies patients with prior payment concerns and notifies leadership before admission.
• Interprets insurance benefits and calculates estimated patient responsibility based on expected services and length of stay.
• Clearly explains financial obligations and secures signed acknowledgment of responsibility.
• Collects payments in advance, at time of service, or at discharge; documents payment agreements in accordance with policies.
• Uses age-appropriate communication techniques when interacting with patients and families.
• Maintains knowledge of regulatory requirements, including Medicare, Medicaid, Tricare, Veterans Administration, and other programs.
• Collects and manages cash receipts in accordance with established controls.
• Collects deductibles, co-pays, and non-covered service charges.
• Maintains and balances assigned cash drawer.
• Prepares and submits daily cash reports and deposit documentation.
• Verifies insurance eligibility and determines patient financial responsibility, including self-pay processes when applicable.
• Ensures cash receipts reconcile accurately with the cash drawer.
• Prepares and delivers deposits in accordance with procedures.
• Operates and maintains assigned equipment and work area.
• Ensures equipment is properly used and maintained to prevent damage or excessive wear.
• Demonstrates proficiency in patient financial systems (e.g., Paragon) and supporting software.
• Maintains organized and orderly work areas.
• Participates in departmental and hospital support activities, including standby and recall assignments as needed.
• Performs additional duties as assigned.

Reports to: Manager of Patient Access, CFO

FLSA Status: Non-Exempt

What we're looking for:

Education:

• High school diploma required; advanced education preferred.

Experience:

• Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.
• Hospital or medical business office experience preferred.
• Medical terminology preferred.
• Familiarity with organization and functions of each hospital department

Skills:

• Proficient in use of software programs.
• Excellent customer service and telephone skills are a must.
• Ability to problem-solve effectively and handle stress in a positive manner
• Maintain harmonious relationships with nursing personnel, medical staff, hospital administration, and all hospital departments
• Ability to work varying shifts (evenings, weekends, holidays)

Why join us:

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

More about Copper Springs

Copper Springs is a behavioral health hospital located in Avondale, AZ, part of the greater Phoenix metro area. We provide inpatient and outpatient programming for those facing mental health and addiction challenges. Our programs offer caring, compassionate treatment for adolescents and adults, as well as specialized programming for active-duty military, veterans, first responders, and other high-risk frontline professionals.

Programs include inpatient mental health and addiction treatment, Partial Hospitalization Programs (PHP), Intensive Outpatient Programs (IOP), and Help for Heroes®.

EEOC Statement

Copper Springs is an Equal Opportunity Employer. Copper Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

About the Team

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Job Info

• Job Identification 338567
• Job Category Revenue Cycle Management
• Degree Level Associate's Degree
• Job Schedule Full time
• Job Shift Day
• Locations 10550 W McDowell Rd, Avondale, AZ, 85392, US
• FTE 1.0 - 80 hr/pp (Full Time)
• Career Site Category Accounting and Finance
• Position Type Primary
• Facility Name Copper Springs