Hybrid Quality Assurance Auditor - Customer Service
Socket.dev
Moda Health in Milwaukie, Oregon is seeking a Customer Service Quality Specialist I to audit interactions across chat, email, and phone, provide coaching, and drive improvements in service standards. This full-time hybrid role emphasizes NCQA-guided quality reviews, training and calibration across Customer Service teams. The position requires healthcare familiarity, strong communication, and proficiency with MS Office and NICE software. Benefits include health plans and PTO. #J-18808-Ljbffr Socket.dev
Vacancy posted 4 days ago
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