Customer Service Representative

Now Hiring: Customer Service Representative

Are you someone who loves helping people, thrives in a fast-paced office, and wants to be part of a team where your voice truly matters? If you're looking for a stable, full-time, in-person role with real growth potentialthis is the opportunity for you.

We're actively hiring a Customer Service Representative to join our onsite team in Enfield, CT. This is a front-line role at the heart of our daily operations, where you'll make a real impact by assisting customers, solving problems, and keeping everything running smoothly.

This position is fully on-site. Remote or hybrid work is not available. If you enjoy working face-to-face with a team in a professional office setting, you'll feel right at home here.

What You'll Be Doing

As a key member of our customer service team, you'll be the friendly, professional voice our customers rely on:

• Handle high-volume inbound calls with confidence, clarity, and professionalism
• Answer customer questions about services, orders, invoices, and payments
• Research and resolve issues using internal systems and tools
• Follow up on unresolved inquiries to ensure nothing slips through the cracks
• Investigate billing discrepancies and misapplied payments to maintain accurate accounts
• Route calls to the appropriate departments when specialized support is needed
• Accurately document customer interactions, outcomes, and call details
• Enter customer orders and provide service recommendations with precision
• Spot patterns or recurring issues and proactively alert supervisors
• Suggest improvements to enhance customer experience and efficiency
• Support and help train new team members as the department grows
• Maintain punctual, dependable attendance and adapt to evolving business needs
• Represent the company with professionalism in every interaction

What We're Looking For

You don't need to know everythingwe'll train youbut you should bring:

• 13 years of customer service, call center, or office experience
• Clear, confident verbal and written communication skills
• Strong typing and data entry accuracy
• Proficiency in Microsoft Excel, Word, and Outlook
• Ability to multitask and stay organized in a busy environment
• A detail-oriented mindset and problem-solving attitude
• Comfort learning and using customer service software
• Basic math, reading, and writing skills
• High school diploma or equivalent

Bonus Points If You Have

• Prior experience in customer service or call center environments
• Experience in the refuse or waste services industry
• A genuine passion for delivering outstanding customer experiences
• Interest in long-term career growth into sales, billing, or dispatch
• Comfort working in a structured, high-energy office setting

Work Environment & Schedule

• Full-time, 100% ON-SITE positionno remote work
• Located in a beautifully renovated, modern office in Enfield, CT
• Schedule: MondayFriday, 8:30 AM 5:00 PM
• Family-oriented, supportive, and collaborative office culture
• Desk-based role using phones, computers, and office systems
• Clear pathways for growth and advancement within the company

Why You'll Love It Here

Stable, full-time work

Supportive team environment

Newly renovated office space

Clear growth opportunities

Hands-on, engaging workday

No night or weekend shifts

If you're ready to bring your energy, skills, and customer-first mindset to a dynamic, in-person team, we'd love to meet you.

Job Type & Location: This is a Contract to Hire position based out of Enfield, CT.

Pay and Benefits: The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Enfield, CT.

Application Deadline: This position is anticipated to close on Jun 3, 2026.