Bilingual Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Bilingual Customer Relations Representative - State Farm Agent Team Member

Position Overview

Looking for steady, meaningful work with a team that values you? Carrie Skinner State Farm is hiring a Customer Relations Representative in Columbia, Maryland offering dependable weekday hours, a supportive office environment, and benefits you can build on. Fluency in Spanish and English is required for this role.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits
• Resolve service issues with patience and professionalism
• Serve Spanish- and English-speaking customers clearly and accurately
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately

Qualifications

• No prior insurance experience required
• Fluent in Spanish and English (required)
• Organized and detail-oriented with strong follow-through
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills

Benefits

• 401(k) retirement plan with employer match
• Clear career advancement paths
• Supportive, close-knit team environment
• Flexible part-time schedule (20-25 hours/week)

Pay range: $42,000-$52,000 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.