Patient Service Technician - CMV

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. Job Summary Our Patient Service Technicians positively impact the lives of patients each and every day by delivering medical equipment to them in their home. They provide excellent customer service by going above and beyond to communicate product information, provide solutions and ensure patients understand relevant details so they feel comfortable operating their equipment. Salary The anticipated salary range for this position is $19.00‑$23.00 hourly. The actual compensation offered may vary based on job‑related factors such as experience, skills, education and location. Working Hours 1:00 pm – 9:30 pm. Essential Duties And Responsibilities Load and unload medical equipment, oxygen and supplies onto and off of delivery vehicles. Deliver medical equipment to home‑care patients, including setting up the equipment, instructing patients on basic use, and assisting patients in solving problems regarding equipment use; also pick up medical equipment. Ensure patients do not suffer service failures by proactively communicating estimated arrival times with patients and/or family members. Complete daily delivery logs, pick‑up and delivery forms, reimbursement documents and vehicle maintenance logs via paper or electronic means (cell phone and/or iPad). Perform routine vehicle maintenance and daily inspections including checking gasoline, oil, fluids, tire pressure and brakes. Report any issues or malfunctions to leadership. Respond to critical situations as appropriate, during regular business hours and on an on‑call basis. Comply with all applicable traffic laws and regulatory requirements, including safe driving habits, maintaining the Driver Qualification File, adhering to hours of service, daily log and hazardous materials regulations. Adhere to mandatory reporting requirements for unsafe conditions or abuse. May clean and assist with the repair of equipment. May assist with the scheduling of daily deliveries and pickups, ensuring they are organized in a timely and efficient manner. Perform other duties as required. Supervisory Responsibilities None Education And/Or Experience High School Diploma required. Must be at least 21 years of age. At least one‑year related work experience required. Minimum of three years driving history required. Certificates, Licenses, Registrations or Professional Designations Active, valid Driver’s License at all times. Successful completion of Apria Healthcare’s Driver Training Program. Meet job‑related requirements to comply with D.O.T., F.D.A. and Joint Commission regulations. Skills, Knowledge and Abilities Patient focused. Problem solving/analysis. Effective communication. Integrity / personal credibility. Computer Skills Basic computer skills. Language Skills English (reading, writing, verbal). Mathematical Skills Basic math skills. Physical Demands While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. Employee uses computer and telephone equipment. Requires frequent use of hands to write, use computer, operate motor vehicle, use handheld device, telephone and document imaging system. Requires regular reading, writing neatly, legibly and transcribing accurate information and numbers/values. Employee continually engages in activities that require talking and hearing. Requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. Specific vision abilities required to perform this job safely include close vision, distant vision, night vision and the ability to adjust focus to work on a computer and read documents. Strength aspects: Frequently required to stand and lift objects from 1 in to 36 in with weights ranging from 10 lb – 160 lb, and carry objects for distances ranging from 1 ft – 350 ft, including travel up and down stairs or in elevators. Frequently required to push or pull objects weighing from 20 lb – 60 lb, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces (including outdoor surfaces, carpeting or smooth floors). Distances pushed or pulled could range from 1 ft – 25 ft on average. Frequently required to grip objects with hands, up to 15 lb of force. Frequently required to grip objects with fingers, up to 10 lb of force. Body position and flexibility elements: Frequently required to climb 100 stairs on average ranging from 3‑in to 10‑in in height. Frequently stepping in and out of company vehicles ranging up to 20 in in height. Occasionally required to climb ladders up to 10 ft high in general. Frequently required to bend down at the waist to a torso level of 24 in above the floor. Frequently required to reach, on average, 20 in away from the body. Occasionally required to kneel on one or both knees and squat to perform many of the above tasks. Work Environment The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions. Noise level can vary from low to high depending on location or activities. Moderate exposure to dust, fumes, mists, odors, and toxic or caustic chemicals. Temperature ranges from normal indoor climate‑controlled environment to various outdoor conditions and extremes across the US. Lighting generally provided by fluorescent indoor lighting, natural outdoor lighting and low‑light conditions during night work. May be required to receive vaccinations and participate in medical assessments consistent with the work environment. Will be required to wear various personal protective equipment consistent with hazards. Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment. May be required to work with cryogenic fluids requiring special precautions and PPE. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Teammate Benefits Medical, dental, and vision care coverage. Paid time off plan. 401(k) plan. Flexible spending accounts. Basic life insurance. Short‑and long‑term disability coverage. Accident insurance. Teammate Assistance Program. Paid parental leave. Domestic partner benefits. Mental, physical, and financial well‑being programs. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr Apria