Guest Services Team Member - Lake Nona

Job Description

Job Description

Bolay Fresh Bold Kitchen is redefining a career in hospitality.

Front of House Team Member (Guest Services)

Salary: $9.98-$16/hr

Position Overview: As a Bolay Guest Services Team Member, you'll be the face of our brand, working in the Front of House to craft delicious 'BOLS' for our guests. In a fast-paced environment, you'll thrive by providing accurate orders and delivering fast, friendly service. Upholding our core values of teamwork, integrity, excellence, and stewardship, you'll ensure guest satisfaction and contribute to creating extraordinary experiences.  At Bolay, we’re not just serving meals—we’re fueling people to be their best. If you are ready to bring your best self to work and create memorable experiences, we want you on our team!

A day in the life of a Guest Service Team Member

• Provide exceptional guest service, ensuring every guest feels valued and appreciated
• Ensure guests are taken care of quickly, efficiently, and in a manner that will make them a guest for life
• Handcraft guest Bol orders with speed, service, and a smile, prioritizing quality and guest satisfaction
• Efficiently ring in orders, take payment, give change, and execute with accuracy and speed
• Deliver “table” service to guests in the dining room, offering refills and extending hospitality attentiveness
• Engage with guests, build lasting relationships, and foster an environment of warmth and welcoming
• Maintain a clean and tidy environment by wiping down tables, chairs, and highchairs after each guest and disposing of waste
• Work closely with your team to achieve success, demonstrating our core value of teamwork in every interaction

Benefits

• Flexible Scheduling
• Competitive Pay with Tips
• Fun & Energized Environment
• Part-Time or Full-Time (Able to work at least 3 days per week; including weekends)
• Free Shift Meals
• Active Lifestyle Uniforms
• Medical, Dental & Vision Benefits Opportunities
• 401K Opportunities
• Closed or Early Closures on Holidays (Easter, July 4th, Christmas Day, Thanksgiving and more)
• Paid Time Off (Certain eligibility requirements apply)
• Leadership Training 
• Career Growth Opportunities

What it takes

• Neat Appearance
• Outgoing, Friendly Personality, Team Player & “Can Do” Attitude
• Organized & Punctual
• Ability to effectively multi-task in a fast-paced environment
• Great Communication and writing skills
• Relationships over transactions - Focus on the experience and creating lifelong relationships. Connect with people.

Our Purpose: To fuel people to be their best.

Our Mission : To drive positive experiences with better for you food and genuine hospitality.

Bolay Fresh Bold Kitchen is on a mission to build a WINNING TEAM, one great Team Member at a time. Bolay is one of the fastest growing fast-casual concepts and has ample opportunities for career growth. We are here to redefine what a career in the industry can truly mean. We are here to create a platform for success for EVERY single team member who walks through our doors. To encourage and promote greatness and offer the opportunity to reach your full potential and be the very best version of yourself. It's all here, ready for the taking. We're in the people business. We just happen to serve great food, and we can't wait to meet you.

Requirements

• Must be 16 yrs. or older
• Stand up/be on your feet for long periods of time
• Able to lift over 25lbs
• Use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrist
• Maintain a clean and neat workstation following health code and sanitation standards

Bolay Fresh Bold Kitchen Accolades and Achievements

• Voted FORBES 500 Best Start Up Employers 2020
• Voted Glassdoor’s Best Place to Work 2019/2020 
• Voted Great Place to Work 2019/2020

Bolay Fresh Bold Kitchen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program please visit Everify.com