Patient Access Rep II

Role Purpose The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence and making a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies. Responsibilities Hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. Attention to detail is essential to ensure accurate patient records. Strong communication skills necessary to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments. Understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement. Requires higher level of independent thinking to solve complex issues. Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and responding to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone. Ensures positive patient experience, maximizes reimbursements, minimizes denials, and maintains integrity of patient clinical and financial record by correctly selecting the correct from our MPI working independently. Consistently meets or exceeds quality standards and serves as mentor for lesser skilled employees. Safety‑sensitive position: ability to work in a constant state of alertness and in a safe manner. Minimum Requirements Education High School Diploma or GED Experience Less than 2 years Preferred Requirements Education Associate's Degree Experience 2-5 years Supervisor Experience No Experience Licenses & Certifications CHAA Benefits Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date Disability insurance paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs. The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer #J-18808-Ljbffr Industrial Asset Management Council, Inc