Manufacturing CSR

Manufacturing CSR

Customer service in manufacturing, competitive pay, team-focused environment, and opportunity to grow your career.

A well-established manufacturer of plastic containers and material handling solutions.

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Manufacturing CSR Details:

• Temp-to-Hire position
• $ 22.00 to $ 25.00 / hour
• Full Time work available
• First Shift (Monday through Friday from 08:00am to 05:00pm)

Job Duties:

• Manage new customer onboarding by collection of credit applications, credit approvals, tax status, shipping method/terms, and all other required company information prior to accepting orders.
• Communicate order status, lead times and delivery schedules to customers.
• Distribute Sales Orders to internal departments
• Provide pricing to customers for service trips
• Copy drawings required for service parts and disseminate to appropriate departments.
• Copy drawings required for quoting and disseminate to appropriate departments.
• Coordinate with Production Manager, Engineering, and Sales to finalize part and assembly quotes.
• Monitor inventory levels and backorders, and production progress of manufactured parts, providing proactive communication to customers.
• Assist with invoicing questions, returns and credits.
• Review WIP report weekly and update applicable departments on all orders past due.
• Maintain accurate customer records, pricing, and order details in ERP systems.
• Label new folders for all customers and move all SO / Shippers to previous year files.

Manufacturing CSR Qualifications:

• High School diploma or equivalent required, associate or bachelor's degree preferred
• 2+ years customer service experience, preferably in a manufacturing or industrial environment
• Experience with ERP systems, and proficient in MS Office (Excel, Word, Outlook)
• Detail oriented with strong organizational skills
• Ability to manage multiple priorities ear understanding of manufacturing processes, lead time, and supply chain concepts, BOM's and drawings

• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.