Operations Manager - Employment and Compliance

Job Description

Job Description

Operations Manager, Employement and Compliance / Personal Care Services 

Office Location: South Holland Office

Job ID: 77970

Position Type: Full-Time

Remote/Virtual Position: No 

Salary: $

Schedule: Monday - Friday; 9:00am - 5:00pm

Offers based on experience

Responsibilities

Reimagine Your Career in Personal Care Services: Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We’re proud to be named one of America’s Greatest Workplaces 2025by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together. 

Be the Best Operations Manager You Can Be:  

If you meet these qualifications, we would love to meet you: 

• High school diploma or GED
• Associate’s degree or relevant experience required
• Bachelor’s degree preferred 
• 3 – 5 years of experience as a coordinator or in the Home Care environment
• 1 – 2 year of management experience preferred

Responsibilities:   

As an Operations Manager, you will:

• Lead the Training & Employment team, overseeing recruitment, onboarding, training, compliance, and administrative operations.
• Develop and execute recruiting strategies to attract and hire qualified Home Health Aides (HHAs) and Personal Care Aides (PCAs) to meet staffing needs.
• Ensure all onboarding, credentialing, and employee documentation is completed accurately and maintained in compliance with agency and regulatory requirements.
• Manage caregiver compliance programs, including file audits, training schedules, in-service education, and ongoing regulatory requirements.
• Supervise administrative and reception staff to ensure efficient office operations and exceptional customer service.
• Partner with Human Resources and Operations teams to address employee and client concerns, support training initiatives, and implement company programs and process improvements.
• Foster a positive, high-performing team culture focused on service excellence, compliance, and workforce development.

Our Investment in You: Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

• Medical, dental and vision coverage 
• Paid time off and paid holidays 
• Professional development opportunities 
• Company-matching 401(k) 
• Flexible spending and health savings accounts 
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare branded scrubs for patient-facing employees 
• And more!

Qualifications

Come As You Are: At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.