In-Store Shopper (Online Orders) - Full Time

Job Description

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.

Support an exceptional customer experience by preparing customer orders for delivery and pickup. Shoppers prepare orders for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer. This role requires schedule flexibility to work peak hours including weekends (Saturdays and Sundays), early mornings, midday, and evenings, holidays and peak holiday seasons (November through January). Schedules are issued 14 days in advance, and the average shift length is 4-8 hours.

As an In-Store Shopper, you'll work on the Customer Service & E-Commerce teams supporting and preparing customer orders for delivery and/or pickup. While our offerings will continue to evolve, you'll shop throughout our store for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, beer and more. Having a flexible schedule is key to meeting our customers' needs. We especially need Team Members who can work on Saturday and Sunday – our busiest times of the week! Shoppers with the ability to work nights, weekends, and holidays are preferred.

Job Responsibilities

Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices

Ensure product and order accuracy through meticulous verification and quality control processes

Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences

Keep staging area organized and free of clutter

Handle in-store and online order returns and pickups

Comply with government regulations such as age verification requirements for restricted items

Assist with customer inquiries and provide store information

Maintain knowledge of product and promotional events

Maintain a positive work environment

Communicate clearly, collaboratively and courteously

Attend all meetings assigned by Leadership, including daily huddles

Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology

Maintains operational standards including but not limited to safety and store security protocols

Ensure adherence to all company policies, procedures, and regulatory requirements

Performs other duties as assigned by store or company leadership

Job Skills & Requirements

Strong customer service, hospitality and problem-solving skills

Detail-oriented with multi-tasking capabilities

Flexible availability including nights, weekends, and holidays

Adaptability to work in high demand / peak hours

Willingness and ability to cross-train to support other teams and tasks

Adaptability to learn new technology-driven solutions

Thrive in a fast-paced retail environment

Clear communication and team collaboration skills

Qualifications

No prior retail experience required

High school diploma or equivalent preferred

Sufficient English language proficiency to prepare and shop customer orders

Must be 18+ years old

Physical Requirements / Working Conditions

Stand/walk for 4-8 hours per shift

Lift up to 50 pounds

Work in various temperature environments (freezer to 90°F) Perform tasks in outdoor and indoor environments

Perform repeated motions: bending, reaching, grasping, twisting, squatting

Operate standard retail equipment safely

Exposure to FDA approved cleaning chemicals

May require use of ladders and other E-Commerce equipment

The wage range for this position is $25.00-$29.73 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details.

New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.