Field Installation Engineer

Job Description

Job Description

Who is ScriptPro?

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

Job Summary: As a Field Installation Engineer specializing in ScriptPro's pharmaceutical automation equipment and system solutions, you will play a crucial role in deploying and setting up advanced technology that directly impacts the efficiency and accuracy of pharmacy operations, both domestically and internationally. This position requires a blend of technical aptitude, hands-on mechanical and electrical skills, and excellent customer service, all within the specialized context of pharmaceutical automation. You will be responsible for ensuring that ScriptPro installations are completed efficiently, accurately, and to the highest standards, while maintaining a positive and professional demeanor in healthcare environments worldwide.

Reporting Relationship: Manager, Installation Operations

Shift: General start time of 7 am, hours and schedule vary daily based on customer demand. This position requires 85% travel with trip duration generally between 4 – 12 days. Overtime is typical and paid. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

Scope of the Role:

• ScriptPro System Installation and Setup:
  • Perform on-site installations of ScriptPro's pharmaceutical automation equipment and system solutions, adhering to specific procedures and standards, both domestically and internationally
  • Ensure all installations are completed accurately and efficiently, meeting project timelines and pharmacy operational requirements across diverse geographic locations
  • Troubleshoot and resolve any technical issues that arise during the installation process, focusing on ScriptPro-specific hardware and software in various settings.
  • Adhere to all company policies and procedures, including safety guidelines and pharmacy-specific regulations
• Mechanical and Electrical Tasks:
  • Utilize mechanical skills to assemble, install, and adjust ScriptPro equipment, ensuring precise alignment and functionality
  • Apply basic electrical knowledge to connect and configure electrical components within ScriptPro systems, using tools such as voltmeters, adapting to different electrical standards as needed
  • Understand and adhere to safety protocols for both mechanical and electrical work in a pharmacy setting, including international safety standards
• Driving and Transportation:
  • Operate a truck and trailer safely and efficiently, including backing and maneuvering in various environments, to transport ScriptPro equipment, adapting to international driving regulations as necessary
  • Adhere to DOT requirements and maintain accurate electronic logs, including international driving logs when applicable
  • Ensure the safe transport of sensitive and valuable ScriptPro equipment and materials to installation sites, both domestically and internationally.
  • Manage the import and export of ScriptPro equipment through customs at border crossings, ensuring compliance with all relevant regulations
  • Adhere to all international travel requirements and documentation standards
• Technical Proficiency:
  • Utilize Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams) for documentation, communication, and data management related to ScriptPro installations
  • Demonstrate a basic understanding of network connectivity concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses, as they relate to ScriptPro system integration in diverse network environments
  • Troubleshoot desktop and peripheral issues related to ScriptPro software and hardware effectively, including adapting to language and cultural differences
  • Utilize the Internal Knowledge Base, Installation specific SOP’s and Siebel for information, documentation and support specific to ScriptPro products
  • Utilize Sprout and other resources for self-advancement in ScriptPro technologies

• Customer Service, Communication and Analytical Skills:
  • Provide exceptional customer service to pharmacy staff and ScriptPro’s Field Operations personnel, ensuring their needs and requirements are met promptly and professionally. Understand the sensitive nature of pharmacy operations and the collaborative role of Field Operations to ensure ScriptPro is delivery outstanding customer service
  • Communicate clearly and concisely, both verbally and in writing, with pharmacy clients, ScriptPro’s Field Operations, and internal team members, adapting to language barriers and cultural differences effectively
  • Maintain a positive attitude and build strong rapport with pharmacy personnel and ScriptPro’s Field Operations representatives, demonstrating cultural sensitivity and awareness in all interactions
  • Act as a liaison between the pharmacy and ScriptPro’s Field Operations, facilitating clear communication and problem-solving to ensure seamless service delivery
  • Proactively communicate with ScriptPro’s Field Operations regarding any on-site issues or observations that may impact pharmacy operations or service quality.

• Identify and resolve technical and logistical issues specific to ScriptPro installations effectively
• Use analytical skills to diagnose problems and implement solutions tailored to ScriptPro equipment, adapting to different technical environments and standards
• Demonstrate good decision-making skills in challenging situations within a pharmacy environment, including international scenarios

Required Qualifications:

• 2+ years of related experience in a mechanical/technology field, with experience driving a truck and pulling a trailer
• Demonstrated proficiency with electrical and/or mechanical systems
• Proficiency in Windows OS, Microsoft Office Suite (Excel, Word, Outlook, Teams), and basic networking concepts
• General knowledge of industry best practices and technologies related to pharmaceutical automation
• Passing score on new hire aptitude test, technical training courses on ScriptPro systems, and ScriptPro provided certifications
• Ability to lift up to 70 lbs. and push up to 700 lbs. on wheels to move ScriptPro equipment
• Ability to perform physical tasks as required for the job, including working in tight spaces within pharmacy environments
• Ability to pass DOT Physical and driving road tests
• Ability to travel 85% of the time, including multi-hour flights and long-distance driving
• Valid driver's license and a clean driving record, including international driving experience if applicable
• Must have or be able to acquire a valid passport and be able to travel internationally without any disqualifying factors that would prevent entry into other countries
• Excellent customer service skills, particularly in a healthcare or pharmacy context
• Strong problem-solving, analytical, and communication skills
• Ability to multitask and prioritize tasks effectively
• Positive approach, drive, and tenacity
• Strong work ethics and attention to detail, especially in a regulatory environment
• Ability to work independently and as part of a team, interact effectively with pharmacy staff from diverse cultural backgrounds
• Commitment to continuous learning and improvement in ScriptPro technologies
• Cultural sensitivity and awareness

Preferred Qualifications:

• Experience with ScriptPro systems or other pharmaceutical automation equipment
• Additional technical certifications related to automation or pharmacy technology
• Experience with international travel and customs procedures
• Bilingual skills (French and Spanish)

Compensation and Benefits:

The compensation range for this role has been established at $24.00-26.00 hourly. The final agreed-upon compensation may be higher or lower and is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
• Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Employment Conditions:

It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.

ScriptPro develops, sells, and supports state-of-the-art products and services for healthcare system customers, including federal agencies such as Department of Defense, VA, Indian Health Services and major hospital systems across the U.S. and Canada. These customers require specific security clearances and health-related tests and vaccines for site access. As a condition of employment, you may be required to obtain federal security clearance (See the Standard Form 85), which can include background checks such as criminal history and drug testing, and/or provide proof of health screenings including tuberculosis, annual flu, and COVID vaccinations (medical or religious exemptions will be considered). Crossing the U.S.-Canada border requires a valid passport, no criminal charges, and compliance with Canadian immigration policies (see Canada Inadmissibility List). If your role requires these clearances or health documentation, completion will be mandatory for employment.

This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding of sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.

Working Conditions:

This position encompasses both office and workshop environments. Requires routine use of standard equipment and extended computer use. Employees may work near and around various conditions such as dust, odors, oil, fumes, and noise. May be exposed to moving mechanical parts and tools, electrical components, and all-weather conditions. This position is very active and regularly required to stand, walk, sit, squat, stoop, bend, reach, and use hands and fingers. Ability to push, pull, and lift independently, encompassing all lifting positions from floor to overhead is required . Motor coordination, tool use, focused attention during extended periods of travel, and specific vision abilities, including close, distance, and color vision, are required. Ability to learn and solve practical problems and interpret a variety of instructions are required.

ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.

The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre-approved, contracted agency partners.

The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.

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