Project Coordinator
LanceSoft
Job Title
Provisioning access to support the outbound call program
Serving as a liaison between SHS, vendor and SO teams
Leading meetings, such as, call calibrations, weekly touchpoints, performance meetings
Providing weekly performance reporting
Ensuring roster and schedules are aligned with expectations
Coordinating training
Call listening for accuracy and soft skills, making recommendations based on observations
Working with business partner manager on coaching opportunities and alignment
Monitoring performance and requesting corrective action as appropriate
Hybrid Role
Required Skills
- Project Management
- Call center experience
- Leadership and analytical experience with data / operations
- Excellent analytical, organizational, problem solving, verbal and written communication skills.
- Knowledge of project management tools and methodologies.
- Ability to work independently, within a team environment and with multiple priorities.
- Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
- Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
- Support vendor in achieving performance management, KPIs and SLAs.
Preferred Skills/Experience Optional but preferred skills/experience. Include:
- Health care experience
- Three or more years experience in related field
Education/Certifications:
Bachelors degree in related field required.
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