Project Coordinator

Job Title

Provisioning access to support the outbound call program

Serving as a liaison between SHS, vendor and SO teams

Leading meetings, such as, call calibrations, weekly touchpoints, performance meetings

Providing weekly performance reporting

Ensuring roster and schedules are aligned with expectations

Coordinating training

Call listening for accuracy and soft skills, making recommendations based on observations

Working with business partner manager on coaching opportunities and alignment

Monitoring performance and requesting corrective action as appropriate

Hybrid Role

Required Skills

• Project Management
• Call center experience
• Leadership and analytical experience with data / operations
• Excellent analytical, organizational, problem solving, verbal and written communication skills.
• Knowledge of project management tools and methodologies.
• Ability to work independently, within a team environment and with multiple priorities.
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
• Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
• Support vendor in achieving performance management, KPIs and SLAs.

Preferred Skills/Experience Optional but preferred skills/experience. Include:

• Health care experience
• Three or more years experience in related field

Education/Certifications:

Bachelors degree in related field required.