Part-Time Driver's License Technician

Job Description

Job Description

Purpose of Class
Assists the public and those from foreign countries in obtaining and issuing of drivers and commercial licenses, as well as Idaho identification cards, through validating and authenticating proper documentation as mandated and prescribed by Homeland Security and the State of Idaho, performs related work as required.

Primary Function
The principal function of an employee in this class is to obtain proper documentation, have the ability to authenticate this documentation, as well as set up and administer testing for those who apply for a Drivers Licenses, Commercial Drivers Licenses (CDL) or the issuance of a State of Idaho Identification Card. At the same time provide effective customer service in the area of application assistance and research before issuing Drivers Licenses, Commercial Drivers Licenses (CDL), or State of Idaho Identification Cards. A Driver's License Technician must possess strong clerical, computer and customer service skills, and have the ability to multi-task; he/she must demonstrate knowledge of Sheriff's Office functions through on-the-job training as well as that provided by the State of Idaho. The work is performed under the supervision of the Support Services Captain and they must use independent judgment using standard practices to resolve customer issues or correct procedures. The principal duties of this class are performed in a highly technical office environment.

Essential Duties and Responsibilities (will vary by assignment)
• Work with Homeland Security verifying the following documents: Social Security Cards, Permanent Residency Cards, Resident alien cards, Employment Authorization Cards, Passports, Visas, I-20's, I-94's, 2019's, I-797's, Notice of Actions, Asylum/Refugee Documents, Born Abroad Certificates, Certification of Report of Birth Certificates;
• Work with immigration and Naturalization and be familiar with Documentation coming from their office's
• Receive Training and work from within a Highly secure State maintained data base;
• Answers incoming phone calls and greets walk-in customers, processes new and renewal driver's licenses, provides general information to the public, answers questions and inquiries, provides specific information about driver's licenses, accepts payments, conducts eye tests, maintain and set up testing stations as well as administer the state written test, issues specialized Idaho State identification cards, processes change forms, and provides referrals to other departments or staff as needed;
• Receives, opens, and processes mail renewals, including outgoing mailings;
• Collects and records drivers license payments;
• Balances funds received daily and monthly;
• Inventories, orders, and stocks office supplies;
• Updates, verifies, and maintains drivers license and related computer files;
• Receives, records, copies, verifies, proofs, and maintains a variety of documents;
• Prepares necessary reports and documentation for transactions;
• Files documents into appropriate folders; reorganizes files as needed;
• Performs all work duties and activities in accordance with County and Department policies, procedures and safety practices.

Competency Requirements
Knowledge of:
• Homeland Security and State guidelines and regulations for Proper Identification;
• Current Federal, and State laws;
• County ordinances governing driver's licenses;
• Operation of standard office equipment, including a personal computer and job-related software applications to include scanners, and authentication equipment;
• Customer service procedures and techniques;
• Provide assistance with bilingual customers;
• English grammar and punctuation;
• Current office practices and procedures;
• Bookkeeping, accounting, filing, and record keeping practices and procedures.
• Evaluate and analyze customer needs to provide exceptional customer service;
• Learn and explain Sheriff's Office functions thoroughly to provide information and training and explain detailed office processes and procedures;
• Maintain strict confidentiality in all aspects of Drivers License department practices, policies and procedures;
• Follow written and oral instructions;
• Explain regulatory compliance issues related to the office function;
• Maintain records efficiently and accurately;
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner;
• Perform duties accurately and efficiently under time sensitive deadlines;
• Perform time management and scheduling functions, meet deadlines, and set project priorities;
• Respond courteously to customer inquiries, including under stressful or adversarial circumstances;
• Work well under pressure;
• Operate standard office equipment, a cash register, and a personal computer including program applications appropriate to assigned duties;
• Establish and maintain effective working relationships with other County employees, supervisory personnel, local elected and appointed officials, and the public;
• Communicate effectively both orally and in writing.

Acceptable Experience and Training
• High school diploma or GED equivalency is required, preferably supplemented with course work in clerical, secretarial, or other business applications; and
• Six (6) months general office or customer service experience is required, or;
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Special Qualifications
• Idaho driver's license is required.
• Pass both Polygraph and background
• Have a basic understanding of Computers, scanners, printers.

Essential Physical Abilities
• Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively on the telephone and in person;
• Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, prepare and review documents and process them in a prescribed order, and organize documents and materials;
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer and standard office equipment;
• Sufficient personal mobility, flexibility, agility, and balance, ability to lift 50 pounds occasionally, with or without reasonable accommodation, which permits the employee to work in an office environment.

Bannock County is an Equal Opportunity Employer.
Veteran's Preference Given Pursuant to Idaho Code.

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