Senior Business Analyst

Senior Business AnalystUSG Insurance Services, Inc.Location & ScheduleFull-time (40 hours/week); office hours 8:30 AM – 5:00 PM local timeHybrid, or in-office — flexible based on your location and preferenceLocation: Canonsburg, PAMust be authorized to work in the U.S.Who We AreUSG is a national wholesale broker and managing general agent (MGA), writing business in all 50 states across a network of 400+ markets. We've been ranked a 5-star MGA by Insurance Business America for four consecutive years and named a Top Insurance Workplace for five years running, as voted by our own team. Our in-house IT development and support teams, based in Canonsburg, PA, manage both proprietary and third-party systems that keep our sales operations at the leading edge of the industry.The RoleThe Senior Business Analyst is the key connection between the business and the software development team — someone with a deep understanding of business processes who can see how technology solves problems the business is facing now or may face in the future. This is a role for someone energetic and ambitious who enjoys direct interaction with both business stakeholders and technical teams, and who can translate between the two fluently.Core ResponsibilitiesServe as key liaison between the business and IT/development teamsAnalyze complex business problems and assess how technology may solve themRecommend solutions — new features, new software, or software updatesFormalize the objectives and scope of business systems (project planning and startup)Consult with the business to develop project requirements and Business Requirements Documentation (BRD)Develop user acceptance test plans with the business for new software or major enhancementsSupport solution design by contributing at design sessions, helping translate requirements into workable business solutionsRecommend additional data or services needed to address key business issues; research third-party solutions as neededAdhere to SDLC standards; work with external partners and vendors as neededSupport UAT execution, post-implementation support, and test case executionAct as liaison between business and development to manage requests for additional scope or process changesBridge business and IT during major issues, and provide ongoing support to the business as key issues ariseStay current on business processes, strategy, and related system solutions to support continuous improvementParticipate in system design and configuration activities; translate functional/business specs into technical specs with the technical teamDevelop customer-focused documentation for software solutions (e.g., wireframes, use cases, business rules)What You Bring5+ years of relevant Business Analyst experienceBachelor's degree in business administration, Computer Science, MIS, or a related fieldExperience interacting with executive leadership and software development teamsStrong analytical and problem-solving skills; able to manage and prioritize multiple projectsExcellent oral and written communication skills — able to convey business requirements and technical needs clearly and conciselyExcellent client and interpersonal skills; work effectively with internal and external partnersOrganized, detail-oriented, and comfortable self-managing with ownership of your workPreferredInsurance industry experience, ideally in P&C Insurance or InsurTech (underwriting or sales background also relevant)Curiosity and hands-on experience using AI tools to streamline BA deliverables and a willingness to explore new ways AI can improve speed and quality of analysis workExperience with JIRAExperience with SQL or other report-writing toolsFamiliarity with data mapping for API interfacesExperience working with offshore teamsExperience working in a cloud environment such as AWSWhat USG OffersComprehensive benefits: company-paid Short-Term & Long-Term Disability, Basic Life, AD&D, and Team Member Assistance ProgramMedical, Dental, Vision, and Life insurance401(k) retirement planFlexible Spending Account and Dependent Care FSATuition reimbursementA week of hands-on, in-person training with our corporate team24/7 virtual training through USG UniversityGenerous paid time off and company holiday scheduleRoom for significant growth within the company