AISR Satellite Operations Technician, Tier 2

Provide tier 2 and tier 3 satellite and network operations support Operate, perform quality control, and oversee Ku/Ka Spread Spectrum (KuSS) networks and associated equipment Complete Master Station Log (MSL) entries and Remedy trouble ticket entries Monitor, control, and configure a global satellite communications network, including forward deployed satellite earth terminals and embedded network communications equipment Provide daily operational support for ViaSat Arclight hubs and remote systems supporting global TDMA/IP networks Work shifts, including weekends and holidays, as needed Monitor network and space segment performance and provide customer tier 2 and tier 3 support Resolve broadband IP communication issues via satellite transmission and support complex systems installations and startup at customer sites Monitor ViaSat Arclight equipment configurations and network performance in real time; report conditions and anomalies to the designated team lead Prepare network utilization, performance, and activity reports Open and track trouble tickets for network or terminal issues Provide quality control and oversight of configuration files, MSL entries, and Remedy trouble ticket entries Isolate and correct network faults using software toolsets Troubleshoot network anomalies, satellite outages, and deployable KuSS terminal satellite-related issues Proactively monitor AISR-T networks using measured-versus-planned performance, performance trends, and KuSS terminal performance characteristics Manage service restoration activities and update the Remedy trouble-ticketing system Provide status reports to customers and management Support testing and implementation of new software releases for deployed network equipment Analyze, troubleshoot, and resolve issues related to installations, software and hardware upgrades, configuration changes, equipment integration, or testing Maintain timely and accurate helpdesk records Assist with detailed project planning for larger projects and potentially manage smaller projects Review proposals and prepare project overviews comparing alternatives Provide technical input to information technology project planning Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations Reassess business requirements and suggest solutions addressing changing business needs Preserve the confidentiality of organizational information Requirements Bachelor’s degree in Computer Science or related field with five years progressively complex network systems engineering experience, or equivalent combination of education/training and experience Competent technical expertise and application domain knowledge Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination Experience managing and supporting KuSS Arclight ground hub and air component solutions Experience with TCP/IP and general networking concepts Experience with SATCOM/RF concepts IP Routing Linux/Unix Microsoft Office suite Trouble ticket tracking One or more DoD 8570 IAT-II certifications (Security+, etc.) Technical certification such as CCNA, CCDA, CCNP or CCDP Core Competencies Demonstrates expertise in managing and supporting KuSS Arclight networks, with a strong focus on troubleshooting, configuration management, and operational support for satellite communications systems. Holds a Top Secret security clearance and possesses a solid foundation in network systems engineering and TCP/IP concepts. Highest-signal resume keywords KuSS Network Operations TCP/IP Networking SATCOM/RF Concepts Linux/Unix Proficiency DoD 8570 IAT-II Certification ATS Optimization Keywords Hard Skills Network Systems Engineering Troubleshooting Network Anomalies Configuration Management Performance Monitoring Quality Control Master Station Log (MSL) Management Remedy Trouble Ticketing IP Routing Software Testing and Implementation Project Planning Soft Skills Customer Support Communication Problem Solving Team Collaboration Attention to Detail Certifications & Qualifications Security+ CCNA CCDA CCNP CCDP Industry Keywords Satellite Communications Network Operations DoD Compliance Tier 2 Support Tier 3 Support Tools & Technologies ViaSat Arclight Hubs Network Monitoring Tools Helpdesk Software Performance Reporting Tools Configuration File Management #J-18808-Ljbffr Jobtailor