Field Solutions Associate

Title Field Solutions Engineer Reports to Director of Field Operations About the Role The Field Operations Senior Associate plays a critical role in ensuring the seamless execution and management of field operations within a dynamic corporate environment. This position leads the onsite installation of the Intelligent Locations system, coordinating multi-site deployments and validating compliance and performance to confirm customer readiness for operational handoff, customer success, and sustained value delivery. It requires close collaboration with cross‑functional internal, partner, and customer teams to deploy the solution as designed and ensure delivery against the success metrics aligned during the sales process, resolving operational issues in real time. The Senior Associate will analyze operational data to identify trends and recommend improvements that align with the target success metrics. Ultimately, this position drives new customer onboarding by planning and executing the install process while maintaining high standards of quality, safety, and customer satisfaction across all field activities. Minimum Qualifications Bachelor’s degree in Engineering, Technology, Business Administration, Operations Management, or related field. 3 to 6 years of experience in field operations or a similar role within a corporate environment. Ability to travel frequently to various field locations across the United States (up to 70% of the time). Strong understanding of operational processes, compliance requirements, and performance metrics. Proficiency in Microsoft Office Suite and experience with operational management software. Excellent communication and organizational skills with the ability to manage multiple priorities. Preferred Qualifications Advanced certifications such as Six Sigma, PMP, or Lean Management. Familiarity with data analysis tools and techniques to support decision‑making. Demonstrated leadership experience in managing cross‑functional teams. Responsibilities Execute hardware deployment at new customer sites from signed contract to handoff to the customer success team. Monitor and analyze operational performance metrics to identify areas for improvement in system operation and implement corrective actions. Collaborate with internal teams including finance, customer success, engineering, and management to streamline processes and resolve issues. Support the development and execution of operational strategies and initiatives to enhance productivity and service quality. Prepare detailed reports and presentations for customers to communicate operational status and project outcomes. Conduct site visits to plan installation locations with adherence to protocols and operational guidelines. Assist in training and mentoring junior staff to build a knowledgeable and efficient field operations team. Skills Strong organizational and communication skills to effectively coordinate and optimize field operations. Proficiency with operational software and data analysis tools to monitor performance metrics and drive continuous improvement. Proven problem‑solving skills to address operational challenges and implement solutions in collaboration with cross‑functional teams. Strong leadership capabilities, potentially including advanced certifications and/or strong interest in pursuing additional professional development opportunities. Ability to foster a culture of continuous improvement and operational excellence. High adaptability and strong time‑management skills to efficiently manage multiple projects and site visits across diverse locations. Who This Role Is For You enjoy hands‑on technical work and solving real‑world problems, not just working in spreadsheets. You’re excited by travel and the opportunity to work in new environments and customer settings. You want a role with ownership, responsibility, and visibility where your work has a direct impact. You’re passionate about making a meaningful difference and improving the healthcare experience for patients and clinical staff. #J-18808-Ljbffr Intelligent Locations