Patient Access Representative
Harlan Appalachian Regional Healthcare
Patient Access Representative
The Patient Access Representative is responsible for providing efficient and courteous service to patients for registration and scheduling within established policies and procedures; is responsible for promptly greeting patients and visitors and assisting in directing the flow; is responsible for posting accounts daily.
Responsibilities
Greets patients courteously, determines their needs, and offers assistance.
Registers patients by performing necessary procedures such as preparation of records, reports, notices, service charge slips, and payor information.
Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to the immediate supervisor.
May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
Answers inquiries related to patient accounts and advises patients regarding insurance benefits.
Receives all payments and deposits, issues receipts for monies received, and maintains proper accounting of all funds received.
Posts charges daily to the appropriate patient accounts.
Posts payments to patient accounts daily.
Contacts insurance carriers and agencies to obtain precertification for ancillary, admission, and surgical procedures.
May transport patients in wheelchairs.
Operates various office equipment including copiers, fax machines, and other assigned equipment.
Operates communication systems, including placing and answering telephone calls, paging or contacting staff, and maintaining appropriate records.
May serve as a general receptionist for the clinic, providing non-technical information regarding clinic services or referring inquiries to the appropriate person.
Makes and maintains appointment schedules for clinic physicians.
May obtain required signatures on reports and records related to release of information according to clinic policies.
May assist physicians and nursing personnel as required.
Contacts patients, physicians, or others for information necessary to properly complete insurance or other billing requirements.
Maintains files according to established procedures for efficient clinic operation, including patient charts.
Compiles periodic and statistical reports and other data as directed.
Maintains the work area in a clean and safe manner.
Performs other related duties as assigned.
Complies with all policies and standards.
Qualifications
Minimum Education:
- High School diploma or equivalent required. Associate's degree preferred.
Minimum Work Experience:
- High School Diploma or Equivalency required.
- Two years experience in healthcare registration preferred
- Excellent verbal, presentation and written communication skills.
Required Skills, Knowledge, and Abilities:
- Ability to communicate in English, both orally and written.
- Ability to work independently within general guidelines.
- Ability to work well with others in a calm, friendly manner in a high volume, high stress environment.
- Ability to remain focused amid frequent interruptions.
Required to comply with OSHA regulations for the N95 respirator training and fit testing. (job classifications that require fit testing)
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