Order Management Specialist

Company Overview

At Capital Brands we make healthy living simple accessible and genuinely enjoyable. Founded in 2003 and headquartered in Los Angeles California were the company behind nutribulletthe worlds #1 personal blender brandand the iconic magic bullet. From our early innovations to todays growing lineup of blenders juicers and kitchen appliances our mission has stayed the same: help people bring fresh nutritious food into their everyday lives.

We believe eating healthy has the power to transform how people feel work and live. Thats why we design products that are easy to use easy to clean and easy to fit into any home. Whether its a powerful nutribullet smoothie or a quick creation with the magic bullet our products are built to inspire healthier choices through simplicity.

Our culture is grounded in innovation creativity and accessibilityand supported globally by DeLonghi Group who acquired Capital Brands in 2020 with the purpose to enhance the portfolio with a strong US brand with tremendous opportunity for global growth. Together were bringing nutribullet to more homes around the world and expanding faster than ever.

If youre passionate about enhancing lives through healthier living and want to be part of a collaborative forward-thinking passionate team youll feel right at home at Capital Brands.

General Role Description

We are seeking an Order Management Specialist to manage the end-to-end order-to-delivery process for our retail and distributor this role you act as the vital link between our customers sales representatives and our warehouse supply chain and finance teams ensuring orders are entered accurately exceptions are resolved quickly and shipments arrive on time. With an understanding of our customers business and the pace of the CPG market including seasonal and promotional deadlines you will process purchase orders monitor open and backordered orders handle returns and claims and provide regular order-status and service-level reports. You will be the go-to person for order status delivery and account questions.

Key Responsibilities

Enter review and validate customer purchase orders received via manual entry EDI B2B portals or eCommerce platforms in the ERP system.

Monitor and clear daily order exceptions including credit holds pricing mismatches compliance flags and inventory allocations.

Partner with sales warehouse/distribution production/supply chain transportation and finance teams to prioritize shipments and align demand with available inventory.

Monitor open backordered and unshipped orders and coordinate with carriers and freight forwarders to ensure timely delivery.

Serve as the main point of contact for retail buyers distributors and internal sales reps on order status backorders delivery schedules pricing questions and escalations.

Process return merchandise authorizations (RMAs) shipping discrepancies and quality or warranty claims.

Track KPIs such as first-response time order-entry accuracy and aged-order backlog. Produce daily and weekly order-status inventory position and service-level reports. Adhere to company commercial and financial policies.

Education and Experience

High school diploma with relevant experience or a Bachelors degree in Business Administration Supply Chain Management or Finance.

2 years in order management customer service supply chain or sales operations preferably in consumer packaged goods (CPG) or retail distribution.

Skills and Competencies

Accuracy in order entry and validation across a high volume of accounts.

Manages a high-volume account portfolio and shifting priorities.

Resolves exceptions and discrepancies under tight seasonal and promotional deadlines.

Clear verbal and written communication with customers sales and cross-functional teams.

Required Experience:

IC