Client Service Specialist (CSS/CSR)

Client Service Specialist (CSS/CSR)

Job Title: Customer Service Specialist (CSS) Veterinary Clinic

Location: CityVet - Keller, Keller, TX

About Us: CityVet is a compassionate veterinary clinic dedicated to providing high-quality medical care and exceptional service to pets and their families. We are looking for a friendly, organized, and dependable Customer Service Specialist to join our team and help create a welcoming experience for every client and patient.

Position Summary: The Customer Service Specialist (CSS) is the first point of contact for clients visiting or calling the clinic. This role focuses on providing excellent customer service, scheduling appointments, managing front desk operations, and supporting the veterinary team.

Key Responsibilities:

• Greet clients and pets in a warm and professional manner
• Answer phone calls and respond to client questions
• Schedule and manage appointments
• Check clients in and out, process payments, and maintain accurate records
• Communicate clearly with veterinarians and technicians regarding client needs
• Maintain a clean and organized front desk area
• Assist with administrative tasks as needed

Qualifications:

• Previous customer service or reception experience preferred
• Veterinary or medical office experience is a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfortable around animals
• Basic computer and scheduling software skills

Schedule: Part-time [Days and hours]

Benefits: (if applicable)

• Competitive pay
• Employee pet care discounts
• Paid time off
• Health benefits (if offered)
• Supportive team environment

How to Apply: Please submit your resume and a short introduction explaining why you would be a great fit for our clinic.