EMS Coordinator

Emergency Medical Service Coordinator

Hours of Work: Day

Days Of Week: M-F, occasional weekend as needed for EMS related operations

Work Shift: 8X5 Day (United States of America)

Job Purpose:

• Emergency Medical Service (EMS) Coordinator and pre-hospital coordinator will act as the liaison to affiliated EMS and pre-hospital agencies servicing the health care system catchment area.
• The EMS Coordinator will be responsible for using critical thinking skills, coordinates pre-hospital communications with EMS Providers, and enhances the continuum of care by facilitating the flow of the patient from the pre-hospital setting, through the acute care setting and back to the community.
• Works with team members and administration to improve customer satisfaction and maximize results within the emergency department and throughout the hospital.
• Demonstrates flexibility and adaptability to work process change, makes decisions and takes appropriate actions to solve problems.
• Originates, develops, or implements new methods to accomplish objectives by meeting the needs of our customers.
• Support the mission, vision, values and strategic goals of Methodist Health System.

Job Requirements:

Education:

• High School Diploma or GED required.
• Bachelor's preferred.

Licenses and/or Certifications:

• Basic Life Support and Advanced Cardio Life Support certification
• NREMT-P or RN preferred
• EMT-P or LP required

Work Experience:

• 5 years working knowledge of EMS process and EMT/Paramedic scope of practice.
• Required experience in a leadership position within a fire department/EMS agency.
• Prior experience in a sales/business development role preferred.

Related Work Experience and Other Skills:

Job Roles:

Clinical:

• Assist Stroke/Cardiac/Trauma Coordinators as needed.
• Provide educational assistance to local EMS providers.
• Coordinate paramedic CEs quarterly for ED paramedics as needed.
• Assist Materials Specialist with medical equipment training.
• Hospital representative for EMS school activities, EMS student clinical scheduling and contracts.
• Maintains all records of educational activities EMS/Emergency Department Complaints.
• Receive and investigate complaints from EMS Providers, MHS Staff regarding EMS concerns, patient's complaints with EMS concerns, and family/visitors' complaints regarding EMS related issues.
• Initiate and complete follow-up interviews as needed. Provide and report all EMS related complaints to ED Administration as needed.
• EMS/ED Research
• Assist ED and Hospital Administration with EMS and ED related research to improve EMS/ED relationships and hospital through put process.
• Research EMS and ED EMS volume stats for monthly, quarterly and yearly reports.
• Creates & Maintains EMS Dashboards.
• Report on pertinent research to ED Administration.

• Chest Pain Committee meetings.
• Hospital Community Liaison Meetings

• Methodist Health System - Semi-annual EMS Meetings.
• Participates and attends North Central Texas - Trauma Regional Advisory Committee (NCT-TRAC) Meetings.
• Attend any EMS/Fire Dept. related events or meetings as needed.

• Coordinate, plan and host meetings and nursing /EMS conferences

• EMS & ED/Hospital Relationships and EMS Patient Experience.
• Improve and maintain a good working relationship with EMS Providers through communication, collaboration, and education.
• Meet with EMS/Fire Dept. leadership teams and other EMS Liaison quarterly per year as needed.
• EMS/Fire Department visits daily.
• Follow up with EMS patient's outcomes for all STEMI, trauma and CPR's, code stroke activations.
• Obtain copies of EMS reports.

• Maintains EMS lounge and EMS printing equipment such as daily checks, stocking and upkeep of room and equipment & appliances in rooms.
• Maintains storage of EMS equipment and facilitates the return of all EMS equipment left at the ED.
• Responsible for assisting EMS Services with ongoing quality assurance processes as needed.
• Acts as a liaison between the ED staff and EMS for questions and concerns regarding clinical and professional interactions.
• Ensures that EMS Services provides the appropriate documentation of each patient brought to the ED.
• Work with ED Leadership and Emergency Management Department to assist in developing mock MCI drills and other mock drills.
• Will work in the Emergency Department assisting in patient care and within the scope of practice when the ED is experiencing high acuity or volume and/or at the request of the ED Manager.
• Will work with Attending ED physicians.
• Demonstrates the key elements of service excellence and MHS core values.
• Is able to lead challenging conversations and successfully deal with day-to-day interactions with patients, families, visitors and customers in a positive consistent manner i.e., physicians, hospital staff etc.
• Maintains a calm empathetic, controlled approach at all times and consistently projects an image of Methodist Health System in a positive manner.
• Educational Resource Assist Emergency Department Educator with staff training

• Basic Life Support -CPR Instructor AHA - Caruth Initiative Grant Education (EMS Champion).
• Performing education on Code STEMI, Code Stroke, MCI, & Trauma drills.
• LifeNet Administrator - Operations and Training.
• Administrator EMS electronic medical records.
• Maintains MCI Disaster Drill closet and equipment.

• Will respond to CODE Medical Emergency Response Team (MERT) when available while on duty

• Assists the ED Manager with the overseeing of the Code MERT policy and response.
• Will develop and maintain dashboards for Code MERT's.
• Will collect and oversee the documentation on all Code MERT's.
• Will maintain & oversee the ED patient Follow up program.
• Will follow current Follow-up SOP.

EMS Liaison:

• Maintain and improve a good working relationship with Air Based, Fire Based, Private, and Hospital Based EMS Providers through communication, education, and public relation events.
• Positive impact on patient care process improvement and EMS/Hospital relations.
• Research and attend EMS educational informative and marketing initiatives that would improve patient care process and EMS/Hospital relationships.
• Matching EMS records with hospital medical records as needed.
• Follow up on EMS patients transported to Methodist Southlake Medical Center as needed for process improvement.
• Receive and investigate complaints from EMS Providers, MHS Staff, patients, relatives of patients, and visitors on EMS related issues.
• Report all complaints to ED/Hospital Administration.
• Perform duties within the scope of practice as an Emergency Department Technician as needed.
• Performed any other tasks EMS related assigned by Hospital Administration

Physician Development:

• Administrative responsibility of product line marketing to all regional fire departments determined by executive team.
• Manage personnel in fire stations that will encourage EMS to bring patients to MHS services by communicating changes, new equipment and technology and other services offered.
• Continually plan strategies and quota visits to fire stations per month.
• Create reports to monitor EMS utilization trends and communicate that information to executive team.
• Tour new fire department command staff around hospital and existing command staff as new facilities/amenities are created.
• Serve as liaison between fire stations and MHS departments to help assist with operational concerns and opportunities for improvement: Obtain feedback from fire stations on operational issues; identify needs and opportunities for improvement to hospital departments and administration.
• Assure follow-up with communication from the hospital back to the fire department.
• To establish and cultivate positive relationships between fire departments and hospital: Build positive hospital-fire department relations through station visits, telephone contacts and prompt attention to fire department needs and concerns.
• Comm