Sea Logistics Customer Care Supervisor

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The Sea Logistics Customer Care Location Supervisor supports both internal teams and external Sea Logistics customers. This role leads the local Customer Care strategy, driving service excellence, improving customer experience, and strengthening long‑term relationships. The Supervisor oversees a dedicated Customer Care team, ensuring smooth onboarding of new customers and team members, resolving customer issues promptly, and upholding the highest standards of service. With a focus on customer satisfaction, growth, retention, and teamwork, this position plays a critical role in delivering exceptional results and elevating the overall customer experience.

• Lead and support the local Customer Care team in close partnership with the Sales organization
• Oversee staffing, resource allocation, and project assignments to ensure smooth daily operations
• Collaborate closely with Branch and Area leadership, as well as Sea Logistics Operations (OCC), to enhance the overall customer experience
• Drive profit protection by preventing avoidable costs and service failures
• Support financial excellence through accurate processes, strong controls, and continuous improvement
• Participate in customer meetings and visits alongside local and Area Sales teams
• Stay current on market trends, customer needs, and industry developments
• Continuously improve processes, controls, and service delivery to ensure consistent customer satisfaction
• Strengthen customer retention and engagement across the Sea Logistics account portfolio
• Review and act on customer feedback to improve service quality and relationships
• Foster a positive, supportive employee experience and contribute to team development
• Maintain a commitment to self‑development and ongoing learning
• Manage quotation activities, including qualifying inquiries, preparing K+N quotes, and setting final selling prices
• Engage in community‑based activities with the team to support a strong local presence

What we would like you to bring

• 2+ years experience in sea logistics freight forwarding
• Proficient in Microsoft Office Suite with exposure to reporting and analytics tools such as Tableau
• People leadership experience is a plus
• Strong communication skills with the ability to manage internal and external interactions effectively
• Proven problem‑solving ability and adaptability in dynamic situations
• Effective time‑management skills with the ability to prioritize and resolve issues efficiently
• Strong financial acumen and analytical skills to support sound operational and commercial decisions
• Ability to manage customer relationships effectively and drive high levels of customer satisfaction

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $75,000 and $85,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.